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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: People, Places and Blawgs

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Announcing ElevateNext. The next big step in serving our clients.

Posted in Client Service, People, Places and Blawgs, Prevention, Trends and Innovations

On Monday, my partner Nicole Auerbach and I announced the launch of ElevateNext, which will work alongside Elevate Services, a best-in-class law company.  And with Elevate, we announced our collaboration with Univar, a Fortune 500 chemical and ingredient distribution company, to reduce its legal spend by 50%. Many have followed our time with Valorem.  I… Continue Reading

In Search of Perfect Client Service named a Feedspot Top 40 Legal Marketing Blog

Posted in Client Service, People, Places and Blawgs

Using its search and social metrics, Feedspot is honoring 40 blogs from among the thousands of Legal Marketing blogs.  Blogs were ranked on the following criteria: Googgle reputation and Google Search ranking Influence and popularity on Facebook, Twitter and other social media Quality and consistency of posts Feedspot’s editorial team and expert review With that… Continue Reading

Patrick Lamb named a 2018 JD Supra Readers’ Choice Award winner

Posted in Commentary, People, Places and Blawgs

      On March 19th, JD Supra announced its 2018 Readers’ Choice Awards, which recognized 240 authors from among 50,000 who published on JD Supra’s platform this past year.  I am deeply honored to have been named a Readers’ Choice winner in the Marketing and Business Development category. As described by JD Supra, the… Continue Reading

Valorem recognized by in-house counsel as a Leading Collaboration Firm

Posted in General, People, Places and Blawgs

Valorem Law Group is honored to be one of the law firms “who leading legal decision makers say are the tops in collaboration.”  According to BTI Consulting, which reported the findings of its interviews with corporate law departments. Clients say collaborative law firms show deep understanding of client needs across the team, are up to… Continue Reading

Nicole Auerbach honored as one of Chicago’s most influential women lawyers

Posted in Commentary, People, Places and Blawgs, Uncategorized

Kudos to our very own Nicole Auerbach, who was recognized by Crain’s Chicago Business as one of Chicago’s Most Influential Women Lawyers.  Here is how Crain’s summarized Nicole: After concluding that the billable hour model for pricing legal services needed to change, Nicole Nehama Auerbach helped form Valorem Law Group in 2008 to give clients… Continue Reading

Valorem Law Group’s Press Release regarding Jeff Carr

Posted in General, People, Places and Blawgs, Prevention

September 8, 2015                                                                                      FOR IMMEDIATE RELEASE Iconic General Counsel Jeffrey Carr to Join Valorem Law Group Chicago, IL – Jeffrey W. Carr, former General Counsel of Fortune Top 500 FMC Technologies, Inc. has joined the Valorem Law Group to lead ValoremNext, a platform designed to diminish the need for legal services by preventing problems before… Continue Reading

Recognition for “Timekeeping Company argues lawyers using AFAs still need to keep time”

Posted in Commentary, People, Places and Blawgs

I am honored that my recent post, Timekeeping Company argues lawyers using AFAs still need to keep time, has been selected by the editorial team of SmallLaw, as its SmallLaw Pick of the Week.  SmallLaw is a popular email newsletter for solos and those who manage and work in small law firms. This recognition was… Continue Reading

Upcoming Conference on Legal Procurement

Posted in Commentary, Hourly Rates and Alternatives, People, Places and Blawgs

My friend Dr. Silvia Hodges Silverstein leads the legal procurement organization, Buying Legal Council.  Silvia and her group are holding a conference in New York City on February 2, 2015, Pricing and Collaboration.  The program looks outstanding.  I wish I was able to attend.  I am sure there will be a twitter feed, and I… Continue Reading

Posted in General, People, Places and Blawgs

  I have the great privilege of presenting with Nancy Jessen, Managing Director of Huron Consulting, in a webinar on November 10, 2014.  The program is Disrupt Law: Keys to Employ ‘Disruptive’ Legal Service Strategies that Lock In Clients, and  Increase Partner Profits, and the topics to be covered include: How some firms are using… Continue Reading

Kudos to Jeff Carr

Posted in People, Places and Blawgs

Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend.  Our relationship evolved in that order.  I am very proud of each of these steps in the growth of our personal relationship–anytime you can develop a strong friendship with someone who is smart, ethical, funny,… Continue Reading

Quick review of Content Marketing and Publishing Strategies for Law Firms

Posted in General, People, Places and Blawgs

Those familiar with my writings know that I am a huge fan of Jordan Furlong.  His thinking is illuminating and his writing is extraordinary.  Jordan, who is both a partner with Edge International and a consultant with Stem Legal, has teamed with Stem Legal’s Founder Steve Matthews to produce Content Marketing and Publishing Strategies for… Continue Reading

Great insights on patchwork mentors

Posted in People, Places and Blawgs

The latest insight from my partner, Nicole Auerbach, in her monthly feature, Insights From The Corner Office (even though she voluntarily gave up her corner office for more windows and a better view): It is commonly held that people with mentors progress faster and are more satisfied with their careers than those without mentors.  It will probably… Continue Reading

Making the most of meetings–Bill Clinton style

Posted in Commentary, General, People, Places and Blawgs

  Scott Curran, the Deputy General Counsel of The Clinton Foundation (yes, that Clinton Foundation), was this year’s first guest speaker at Valorem’s “Lunch With a Cool Person.”  The mug  presented to Scott confirms he is, in fact, a “Cool Person.”  Scott was incredibly gracious with his time and his insights and ideas, and my… Continue Reading

Valorem’s Manotti Jenkins joins FlatFeeIP blog as Contributor

Posted in People, Places and Blawgs

The FlatFeeIP blog fits into Valorem’s wheelhouse: it addresses the importance of value fees in IP litigation, particularly patent litigation.  That is what Valorem does–litigation for fixed fees–so it only made sense for our patent guys to team with Dave Bohrer, the blog’s publisher.  Today is my partner Manotti Jenkins‘ innaugural post–Why Samsung Losing Its… Continue Reading

Transparent pricing: the future

Posted in People, Places and Blawgs

In many speeches, I have urged in-house counsel to pool their pricing information since doing so, and making it public, would create targets that competitive law firms would try to beat.  I believe that price transparency, which clients have within their power, will have the single largest effect on lowering prices and increasing value.  But… Continue Reading

Sam Yagan, founder of OkCupid.com is definitely a “cool person”

Posted in People, Places and Blawgs

At Valorem, we periodically host “Lunch with a Coop Person.”  Today’s “cool person” was Sam Yagan, founder and CEO of OkCupid.com.  Sam is a serial entrepreneur, having started SparkNotes and eDonkey, among others.  It was great hearing his views on the traits of an entrepreneur.  One of the key traits he identified was a bias… Continue Reading

Some thoughts on “The Low Delta Firm”

Posted in Commentary, People, Places and Blawgs

My friend Pam Woldow of Edge International writes a fantastic blog, At the Intersection, “where General Counsel and Law Firms connect.”  It is a must read, most recently shown by Pam’s post, The Low Delta Firm.  Pam writes: Client demands for better efficiency, predictability, cost-effectiveness and communication are being translated into a new set of… Continue Reading

Scoring client service–great idea from Matt Homann

Posted in Client Service, Commentary, People, Places and Blawgs

I loved this post by Matt Homann suggesting lawyers score their client service on the quality of the client’s experience as well as the quality of the result.  Matt’s “scorecard” is included at left.  Matt’s suggestion is to ask your clients to show where you fit in the quality of experience/quality of result chart and… Continue Reading