Because service is what we deliver, but it's how customers experience it that counts
Heck of a title for a post about litigation, isn’t it? Bear with me for a few paragraphs and my point will be clear. I promise.
Before I go further, ask yourself why you don’t outsource problem solving for your own problems. Have you ever thought about going up to a random stranger and asking…
Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I have enormous respect for the work Vincent Cordo has done at Shell and that Casey is a friend whose work I also respect greatly. However, respect and friendship do not translate into complete agreement on all issues, and this article presents an area where I disagree. I know Casey won’t be surprised.
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Pedantic is defined as “narrowly, stodgily, and often ostentatiously learned a pedantic insistence that we follow the rules exactly” and “unimaginative, dull.” You’ll see in a minute why I began with this definition.
I read an interesting article in today’s Chicago Tribune on the signs of greatness in companies. One of the key signs is…
You just can’t make this stuff up. A recent ABA Journal article, Some law firm leaders question associate pay hikes amid tepid year, caught my eye. The Peer Monitor report stated:
Firms were squeezed by a perfect storm of slumping demand and rising headcount.
The ABA Journal article reports:
The economic forces have led
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See my post in the ABA Journal.
I recently read the 2016 Report On The State Of The Legal Market by Georgetown Law and Peer Monitor. I was struck by the clarity of the message being sent by clients, and equally struck by how law firms seem not to hear it. Consider these messages.
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Pam Woldow and Doug Richardson penned a terrific post, Top 5 Bad Excuses for Resisting Legal Project Management. I wanted to compliment them and share some thoughts on the 5 excuses.
1. My clients don’t want or need LPM.
I had to laugh when I read this. Most lawyers who talk about what their…
I just got an email from my friend John Kain in Australia. John is the CEO/Managing Partner/Leader of the Pack (not sure of his title) of Kain C+C Lawyers in Adelaide. John is as forward thinking as any lawyer I’ve met, trying to systematize the practice of law whenever possible and treat law like a…
Several readers offered very nice comments on my original Some Things I Think I Think post, so I’ve decided to continue thinking. Well, at least sharing things I think I think.
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I got a kick out of a post at Above The Law, Associate Bonus Watch: Dechert’s Bonus Is Contingent On Something That Sure Sounds Like Billable Hours. The unstated but unmistakeable conclusion from the memo is that even firms that say hours aren’t important place disproportionate importance on billable hours. ATL quotes one tipster…