Because service is what we deliver, but it's how customers experience it that counts
Guest post by Philip Harris
Perhaps by Memorial Day, college presidents and their leadership teams will face what will likely be the most important decision of their collective tenures: when to open the dormitories and classrooms on their campuses following the COVID-19 crisis. Even though we are bombarded with new information each …
Guest post, by Philip Harris
The current environment is spawning conversations about reducing costs as a means of responding to the loss of revenue that many businesses are experiencing. Many businesses already have laid off and furloughed employees and cut their compensation. No one seems to know how long this will last.
The pressure to…