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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: General

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ElevateNext’s Writing Guidelines

Posted in Commentary, General

My colleagues and I have developed a set of writing guidelines over the years.  After hearing last night about the “complexification” of transaction documents to the point the clients could not fully understand them, I thought it was a good time to share these.       “Don’t tell me the moon is shining; show… Continue Reading

Design thinking is essential to providing effective solutions

Posted in Client Service, Commentary, General

I saw something online the other day that attempted to answer the question, “how is innovation related to design thinking?” The response, written by John Coyle, a former Olympic speed skater and CEO at Speaking Design Thinking, caught my eye. He began his response by reversing the question to “how is design thinking related to… Continue Reading

Corporate Counsel single out Valorem as a “Mover & Shaker”

Posted in Client Service, Commentary, General, Uncategorized

BTI Consulting Group reports that corporate counsel have singled out Valorem Law Group as a “Mover & Shaker”–“firms disrupting the legal industry by make strategic and tactical moves others don’t.”  We are honored to be singled out in this fashion.  From our founding in 2008, we’ve led the move to the New Normal, been named… Continue Reading

The Law Firm of the Future

Posted in Commentary, General

Several news items, reports and articles in recent weeks have provided insights that should make traditional law firms nervous.  Here’s what caught my eye: According to BTI Consulting, the financial services industry has essentially stopped hiring new law firms and will press for significant changes in the law firms these businesses are currently using. In… Continue Reading

Justifying shadow billing as promoting diversity? Much better ways exist.

Posted in Commentary, General, Leadership and Management

Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I have enormous respect for the work Vincent Cordo has done at Shell and that Casey is a friend whose… Continue Reading

Valorem recognized by in-house counsel as a Leading Collaboration Firm

Posted in General, People, Places and Blawgs

Valorem Law Group is honored to be one of the law firms “who leading legal decision makers say are the tops in collaboration.”  According to BTI Consulting, which reported the findings of its interviews with corporate law departments. Clients say collaborative law firms show deep understanding of client needs across the team, are up to… Continue Reading

Valorem recognized as Leading Core Firm and Leading Recommended Firm for Manufacturing Industry

Posted in Commentary, General

I am honored to report that “Clients recognize Valorem Law Group for its unparalleled client relationships in the brand new BTI Industry Power Rankings 2017: The Law Firms with the Best Client Relationships in 18 Industries.”  Specifically, “clients rank Valorem Law Group a Leading Core Firm for the Manufacturing Industry, among the top 15% of… Continue Reading

Space can make you more creative

Posted in Commentary, General

Not outer space.  No, the point is that the space you meet in, the space you operate in, or the space you interact with people in can make you more creative.  Everyone has been to a conference in a hotel ballroom, right.  Mind-numbing. Plain.  Boring.  The space sucks the very life out of you.  We… Continue Reading

Vanilla. Tastes good, but it’s a bad way to market.

Posted in Client Service, Commentary, General, Uncategorized

If you spend any time reading law firm websites, you soon come to one conclusion: all of them were written by the same person.  We know this because all law firms say the same things–best schools, best lawyers, client-focused, great client serviced, alternative fees, focused, collaborative, efficient, blah, blah, blah.  Some websites use more words… Continue Reading

Have You Done Something Innovative In Law?

Posted in General, Trends and Innovations

You have? Fantastic. Let us know about it and you may be recognized with an InnovAction Award. Details for Entry The preferred formats for entries are Word and PDF via email to dcurtis@colpm.org. Prior approval is required for other formats. Please contact the College Administrator at dcurtis@colpm.org or 224.337.9033 to discuss alternatives and to receive… Continue Reading

Goodbye for now, Mr. Carr, but not forever.

Posted in General, Uncategorized

It is now public information that our colleague Jeff Carr has been named Senior Vice President and General Counsel of Univar, Inc.  Univar is the “leading chemical distributor in the United States, providing more chemical products and related services than any other company in the marketplace.”   We view Jeff’s departure from ValoremNext with mixed emotions. … Continue Reading

Discovery by boilerplate. Can we end it?

Posted in Commentary, General

I have long hated boilerplate objections, which frequently are made to “kick the can” down the road. That is, if you object to a request are “unduly burdensome” or “overbroad,” you can avoid answering for now and have more time to figure out what the answer is. Or maybe your opponent will forget about the… Continue Reading

Valorem is in Wikipedia! How cool is that?

Posted in General

Sorry, but I just found out that Valorem is mentioned in the Wikipedia entry on Alternative Fee Arrangements. So I have to take a minute to celebrate this “achievement.” Various firms and corporations are credited with leading the way in AFAs. Leading the charge are corporate clients such as Du Pont, Cisco, and FMC [Technologies]…. Continue Reading

Are you an innovator? Call for InnovAction Award entries

Posted in General

Have you developed a cool new product for the legal market?  An app?  An efficiency process? If you’ve done something that makes law practice management better, you should consider submitting an entry for this year’s InnovAction Awards.  Here is the link to read about the InnovAction awards and download the entry form.  The firm deadline… Continue Reading

Dream big. Why not?

Posted in Commentary, General

As a young boy, I vividly remember following Bobby Kennedy’s Presidential campaign. Like his brother Jack, Bobby was greatly admired in my Irish-American household. His death was met with great sadness. I sat riveted during Teddy’s eulogy, and my mind was seized when he said this: As he said many times, in many parts of… Continue Reading

An example of where elite businesses go, but law firms fear to tread

Posted in Commentary, General

The title is simple enough: success = experimentation.  Here is Peter Diamandis’ thesis: Today’s most successful companies, the ones that are “crushing it,” started as a series of crazy ideas, followed by experiments to test just how viable those ideas might be. Experimentation is a crucial mechanism for driving breakthroughs in any organization. If you… Continue Reading

Valorem turns 9!

Posted in Commentary, General

    Today, my partners and I celebrate Valorem’s 9th birthday. When you celebrate a big birthday like this, you have to turn to the Chairman of the Board for insight. One of my favorite Frank songs is “That’s Life.”  While not perfect for the occassion (the message would be better if it were written… Continue Reading

Clear writing makes a difference

Posted in Commentary, General

Clear writing makes a difference. For the skeptic, we now have proof. Using 50 readability measures, the study’s authors found that by a huge amount, a more readable, easy to understand brief is more likely to prevail over a less readable brief. So what is clear writing? For me, it means avoiding adjectives. Adjectives are… Continue Reading

Some thoughts on the importance of word choices

Posted in Commentary, General

I feel like I am under assault. From CNN: Somebody else, who has never shown any regard for workers, has never fought on behalf of social justice issues … they don’t suddenly become a populist because they say something controversial in order to win votes,” Obama said. “That’s not a measure of populism. That’s nativism,… Continue Reading