I received the July 2007 issue of Litigation News from the ABA today. The lead article reported on a 2006 survey conducted by the Association Of Corporate Counsel (incidentally, no longer known as the American Corporate Counsel Association, as it is referred to in the article), and then discussed a Section of Litigation program from
After The Mistake Redux
Mistakes. Everyone hates them, but everyone makes them. The thing that separates great client service from lawyers looking for new clients is how you deal with them. Some time ago, I provided a prescription for dealing with mistakes in my post, After The Mistake. Noted blogger Jim Calloway picked up on my post here
Voicemail–Useful Tool Or Devil’s Folly?
Tom Collins at morepartnerincome has a most interesting post on telephones and the use of voicemail. Tom’s post picks up on an article by Dan Pinnington in Law Practice. Tom picks up on this advice from Pinnington:
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Open with your name and title so the caller is sure they reached the correct mail
Our Forms Of Communication
With thanks to Matt Homann (the [non]billable hour) for the link, think about this information from William Glasser:
How We Learn
10% of what we READ
20% of what we HEAR
30% of what we SEE
50% of what we SEE and HEAR
70% of what is DISCUSSED with OTHERS
80% of
Good Writing
Not too long ago, I ran across a post on the the number of words in various writings generally regarded as among humankind’s best. The Pythagorean Theorem–24 words; The Lord’s Prayer–66 words; The Ten Commandments–179; The Gettysburg Address–186; The United States Constitution–1300 words. I am told that the U.S. Government’s regulations on the sale of
Listening To–And Learning From–The Masters
I had a few moments of free time, so I started looking back at some blog posts I had saved but hadn’t really had time to read and think about. Guy Kawasaki of How To Change The World posted about an interview with Eric Schmidt, the CEO of Google. Guy’s post caught my
Law Firm Websites and Presidential Candidates
On more than a few occasions, a firm’s website is one of its first communications to a new client. The client wants to check a firm out before picking up the phone to make a call. So I’ve reviewed a lot of websites to see what the firm says about itself. I’ve concluded that the
The Case Of 1 + 1 = 5
Interesting post in Rees Morrison’s Law Department Management blog. Thoughts on Why Law Departments Retain Outside Counsel discusses several theories. First, brains vs brawn. This theory postulates that inside counsel handle the routine stuff but turn to outside counsel for more challenging work. Second, the overflow theory. Here, outside counsel are retained whenever there is too much
That Time Entry Is A Critical Communication To Your Client
I’ve written before about the importance of clear, crisp, distinctive writing when recording time, using entries to tell a persuasive story. The entry is here. Tom Collins has a terrific post making the point in a more compelling manner. Tom writes the morepartnerincome.com blog. As Tom reminds us:
There is one thing that you
Toward The Goal Of Becoming A Trust Advisor
David Maister is well-known for his articulation of the concept of “the trusted advisor” and his book by the same title is an absolute must-read for anyone who wishes to develop the closest possible relationship with his or her client. This book had a profound effect on my approach to my own clients, as it