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In Search of Great Customer Experiences

Because service is what we deliver, but it's how customers experience it that counts

Published by Patrick J. Lamb
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Contact Me at Elevate

Patrick J. Lamb

E-mail: patrick.lamb@elevateservices.com
Phone: (312) 676-5462

www.elevateservices.com
www.elevatenextlaw.com

 

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About this Blog

In Search of Great Customer Experiences provides expert commentary and actionable guidance on how lawyers and law firms can put their customers first and maximize their experience. Author Patrick Lamb, a partner with ElevateNext Law and a Vice President at Elevate Services, also offers thoughts on designing solutions for the problems that corporate law departments confront.
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Archives

Recent Posts

  • Customers, not Clients
  • ElevateNext Law: why and how
  • Look at the Whole Board: reflections on the Deloitte-Epstein Becker announcement
  • I am honored to have been named a BTI Client Service All Star
  • Nicole Nehama Auerbach

Links

  • Adam Smith, Esq… an inquiry into the economics of law firms
  • Amazing Firms, Amazing Practices…Gerry Riskin's blawg on the operation and management of law firms
  • David Maister > Passion, People and Principles…The blog of one of the leading advisors to PSFs.
  • DennisKennedy.com…Insights from a technologically advanced lawyer
  • Flat Fee IP
  • Get Creative—Merrilyn Astin Tarlton's discussions of creativity in the practice of law
  • Golden Practices Marketing…ideas from the President and CEO of Golden Marketing
  • Greatest American Lawyer…An anonymous lawyer's effort to change the way law is practiced one blog post at a time
  • InHouse ACCess: ACC leads the drive for value
  • Inhouse Blog–News for Inhouse Lawyers…Practice tips for inside counsel
  • Larry Bodine's Professional Marketing Blog…Great marketing insights for lawyers
  • Law Department Management
  • Law21—Dispatches from a legal profession on the brink
  • Legal Marketing :: Tom Kane :: Law Firm Marketing for Lawyers & Attorneys…Marketing Tips For Small and Mid-sized firms and individual attorneys
  • Legal Marketing Secrets . . . .by Cole Silver
  • The Adventure Of Strategy … by Edge partner Rob Millard
  • The Common Scold … Journalist/lawyer/Yankees fanatic
  • The Marcus Letter
  • The Wired GC…Corporate Law from the inside out
  • tompeters! Leadership Insights from a Guru
  • What About Clients?…Another lawyer joins me in focusing on providing top service to our clients
  • [non]billable hour…Changing professional practice one idea at a time

In Search of Great Customer Experiences

Published by
Patrick J. Lamb
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About the Author

Patrick Lamb is a veteran trial lawyer who spent decades challenging the conventions of the legal eco-system.  Now, as one of the founders of ElevateNext Law and a Vice President of Elevate Services, he spends his time designing new solutions for law departments, using the resources of a global law company and the knowledge from a professional career spent focused on prevention of legal problems.  He continues to challenge the conventions of the legal eco-system now, even more, as the pace of changing in law departments is so markedly accelerating.

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