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In Search of Great Customer Experiences

Because service is what we deliver, but it's how customers experience it that counts

Published by Patrick J. Lamb
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Contact Me at Elevate

Patrick J. Lamb

E-mail: patrick.lamb@elevateservices.com
Phone: (312) 676-5462

www.elevateservices.com
www.elevatenextlaw.com

 

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    About this Blog

    In Search of Great Customer Experiences provides expert commentary and actionable guidance on how lawyers and law firms can put their customers first and maximize their experience. Author Patrick Lamb, a partner with ElevateNext Law and a Vice President at Elevate Services, also offers thoughts on designing solutions for the problems that corporate law departments confront.
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    Links

    • Adam Smith, Esq… an inquiry into the economics of law firms
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    • David Maister > Passion, People and Principles…The blog of one of the leading advisors to PSFs.
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    • The Adventure Of Strategy … by Edge partner Rob Millard
    • The Common Scold … Journalist/lawyer/Yankees fanatic
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    • [non]billable hour…Changing professional practice one idea at a time

    In Search of Great Customer Experiences

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    Patrick J. Lamb
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    About the Author

    Patrick Lamb is a veteran trial lawyer who spent decades challenging the conventions of the legal eco-system.  Now, as one of the founders of ElevateNext Law and a Vice President of Elevate Services, he spends his time designing new solutions for law departments, using the resources of a global law company and the knowledge from a professional career spent focused on prevention of legal problems.  He continues to challenge the conventions of the legal eco-system now, even more, as the pace of changing in law departments is so markedly accelerating.

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