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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: Commentary

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ElevateNext’s Writing Guidelines

Posted in Commentary, General

My colleagues and I have developed a set of writing guidelines over the years.  After hearing last night about the “complexification” of transaction documents to the point the clients could not fully understand them, I thought it was a good time to share these.       “Don’t tell me the moon is shining; show… Continue Reading

Design thinking is essential to providing effective solutions

Posted in Client Service, Commentary, General

I saw something online the other day that attempted to answer the question, “how is innovation related to design thinking?” The response, written by John Coyle, a former Olympic speed skater and CEO at Speaking Design Thinking, caught my eye. He began his response by reversing the question to “how is design thinking related to… Continue Reading

Corporate Counsel single out Valorem as a “Mover & Shaker”

Posted in Client Service, Commentary, General, Uncategorized

BTI Consulting Group reports that corporate counsel have singled out Valorem Law Group as a “Mover & Shaker”–“firms disrupting the legal industry by make strategic and tactical moves others don’t.”  We are honored to be singled out in this fashion.  From our founding in 2008, we’ve led the move to the New Normal, been named… Continue Reading

How a vision happens

Posted in Commentary, Uncategorized

Many people have views on how to develop a vision of change, of disruption.  Having just created ElevateNext Law (with the incomparable Nicole Auerbach) and created a vision with Elevate Services and Univar, I wanted to share my “recipe.”  It is a combination of George Bernard Shaw and Captain Jean-Luc Picard. Says Shaw: Some see… Continue Reading

Patrick Lamb named a 2018 JD Supra Readers’ Choice Award winner

Posted in Commentary, People, Places and Blawgs

      On March 19th, JD Supra announced its 2018 Readers’ Choice Awards, which recognized 240 authors from among 50,000 who published on JD Supra’s platform this past year.  I am deeply honored to have been named a Readers’ Choice winner in the Marketing and Business Development category. As described by JD Supra, the… Continue Reading

The Law Firm of the Future

Posted in Commentary, General

Several news items, reports and articles in recent weeks have provided insights that should make traditional law firms nervous.  Here’s what caught my eye: According to BTI Consulting, the financial services industry has essentially stopped hiring new law firms and will press for significant changes in the law firms these businesses are currently using. In… Continue Reading

Valorem honored to be named to BTI Client Service A Team for 6th Straight Year. Why it matters to us.

Posted in Client Service, Commentary

For the 6th straight year, Valorem was named the BTI Consulting’s Client Service A Team.  We were recognized in these areas: Understands Client’s Business Advising on Business Issues Client Focus Commitment to Help Provides Value for the Dollar Innovative Approach Handles Problems Meets Core Scope We are deeply honored to have been selected to this… Continue Reading

Justifying shadow billing as promoting diversity? Much better ways exist.

Posted in Commentary, General, Leadership and Management

Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I have enormous respect for the work Vincent Cordo has done at Shell and that Casey is a friend whose… Continue Reading

HAL 9000, washing machines and AI in Law

Posted in Client Service, Commentary

I read this and immediately started thinking about my Saturday morning encounters with our washing machine. Walk by, put the towels in and then feed the dogs. Swing by later after grabbing morning coffee, put the towels in the dryer and put the whites in the washing machine.  Lather. Rinse. Repeat.  Episodic encounters with the… Continue Reading

The importance of learning what does NOT need to be done, and other things.

Posted in Commentary, Hourly Rates and Alternatives

I just read an article in Law360 discussing Microsoft’s commitment to shift 90% of its work to alternative fee arrangements.  Michael Rynowecer of BTI Consulting is quoted as saying the move is “one of the most aggressive” adoptions of AFAs he knew of. “Ninety percent is on the leading edge. It’s an enormous step; it’s… Continue Reading

Nicole Auerbach honored as one of Chicago’s most influential women lawyers

Posted in Commentary, People, Places and Blawgs, Uncategorized

Kudos to our very own Nicole Auerbach, who was recognized by Crain’s Chicago Business as one of Chicago’s Most Influential Women Lawyers.  Here is how Crain’s summarized Nicole: After concluding that the billable hour model for pricing legal services needed to change, Nicole Nehama Auerbach helped form Valorem Law Group in 2008 to give clients… Continue Reading

The importance of understanding context.

Posted in Commentary

Jeff Carr sent me a link to a post by Richard Smith of Sydney, Australia.  I don’t know Mr. Smith.  He is a “business development expert with over 20 years’ experience.” He works to develop and implement “successful business strategies for leading professional services firms; including working closely with stakeholders to maximise revenue potential from… Continue Reading

Valorem recognized as Leading Core Firm and Leading Recommended Firm for Manufacturing Industry

Posted in Commentary, General

I am honored to report that “Clients recognize Valorem Law Group for its unparalleled client relationships in the brand new BTI Industry Power Rankings 2017: The Law Firms with the Best Client Relationships in 18 Industries.”  Specifically, “clients rank Valorem Law Group a Leading Core Firm for the Manufacturing Industry, among the top 15% of… Continue Reading

Space can make you more creative

Posted in Commentary, General

Not outer space.  No, the point is that the space you meet in, the space you operate in, or the space you interact with people in can make you more creative.  Everyone has been to a conference in a hotel ballroom, right.  Mind-numbing. Plain.  Boring.  The space sucks the very life out of you.  We… Continue Reading

Is your firm filled with open-minded people?

Posted in Client Service, Commentary, Leadership and Management

Pedantic is defined as “narrowly, stodgily, and often ostentatiously learned a pedantic insistence that we follow the rules exactly” and “unimaginative, dull.” You’ll see in a minute why I began with this definition. I read an interesting article in today’s Chicago Tribune on the signs of greatness in companies.  One of the key signs is… Continue Reading

Vanilla. Tastes good, but it’s a bad way to market.

Posted in Client Service, Commentary, General, Uncategorized

If you spend any time reading law firm websites, you soon come to one conclusion: all of them were written by the same person.  We know this because all law firms say the same things–best schools, best lawyers, client-focused, great client serviced, alternative fees, focused, collaborative, efficient, blah, blah, blah.  Some websites use more words… Continue Reading