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In Search of Perfect Client Service Why lawyers don't seem to get it

About

Patrick Lamb Patrick Lamb is a partner with ElevateNext Law, a Chicago law firm aligned with Elevate Services, one of the world’s leading law companies.

Patrick and his partner, Nicole Auerbach, founded ElevateNext in April 2018, initially working with Elevate Services to achievethe ambitious goal of Univar, Inc.’s General Counsel–to reduce Univar’s legal spend by 50%.  ElevateNext is based on the belief that clients want solutions, not just legal solutions, to problems that are business problems at their core even when the problem has a legal component.

Before ElevateNext, Patrick and Nicole founded the iconic Valorem Law Group in January 2008 with colleagues who also had experienced and found lacking the big firm experience. Patrick had spent 18 years at Katten Muchin Rosenman, where he was an equity partner and then 7 years at Butler Rubin Saltarelli & Boyd. While at Katten, Patrick served as Marketing Partner, a function he assumed at Butler Rubin. Patrick left Katten shortly after the firm elected to join other firms in raising starting associate salaries to $125,000. Concerned about the fairness of trying to capture this cost through managing associate hours up without providing greater value to his clients, Patrick sought a firm with a focus on client service. Patrick joined Butler Rubin in May, 2000. He served for six years as a member of Butler Rubin’s Management Committee and designed the firm’s award-winning client service program. Ultimately, it became clear to Patrick that only a complete redesign of the law firm experience could provide the client service clients were entitled to, and Valorem represents the result of that effort.

Valorem achieved widespread recognition for its use of alternative fee arrangements, including being named by BTI Consulting as “one of 22 firms [globally]” recognized by clients as “best at alternative fees.”  The firm also achieved recognition for its client service, being named to BTI’s Client Service A-Team for six years.

For nearly thirty-five years, Patrick has been representing business interests in product liability litigation, as well as representing buyers and sellers in post merger and acquisition disputes. He now spends much of his practice handling legacy liabilities, the intersection of those two practices. Legacy liabilities involve issues such as successor liability, shared insurance, indemnities, piercing the corporate veil, corporate histories, jurisdiction, public disclosure requirements and other specialized issues. In addition, Patrick serves as an advisor to management on strategic issues involving the effective and efficient management of mass tort claims.

Patrick has long been committed to exceptional client service. He was the principal architect of Butler Rubin’s award-winning client service program. That success continued at Valorem, leading to Valorem’s recogniton.  Pat was individually recognized as a BTI Client Service All-Star MVP on five occassions. He is a regular author of articles addressing client service issues including budgeting, alternative fees and general service issues. He also is a regular speaker on such topics.

Widely honored in his profession, Patrick now is a Fellow of the College of Law Practice Management and serves on the College’s Board of Trustees. Pat has authored two books on alternative fees, including the highly acclaimed Alternative Fees for Litigators and their Clients, ABA Press (2014).

Interests: Leadership; Public Speaking, including motivational speaking; listening to NPR; traveling with my wife; my 4 kids; Reading; My dogs (1 Golden Retriever, 1 West Highland White Terrier, 1 Irish Terrier).