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In Search of Perfect Client Service Why lawyers don't seem to get it


Patrick Lamb Patrick Lamb is a partner with Valorem Law Group, a Chicago litigation firm.

Patrick founded Valorem in January 2008 with colleagues who also had experienced and found lacking the big firm experience. Patrick spent 18 years at Katten Muchin Rosenman, where he was an equity partner and then 7 years at Butler Rubin Saltarelli & Boyd. While at Katten, Patrick served as Marketing Partner, a function he assumed at Butler Rubin. Patrick left Katten shortly after the firm elected to join other firms in raising starting associate salaries to $125,000. Concerned about the fairness of trying to capture this cost through managing associate hours up without providing greater value to his clients, Patrick sought a firm with a focus on client service. Patrick joined Butler Rubin in May, 2000. He served for six years as a member of Butler Rubin’s Management Committee and designed the firm’s award-winning client service program. Ultimately, it became clear to Patrick that only a complete redesign of the law firm experience could provide the client service clients were entitled to, and Valorem represents the result of that effort.

For over twenty-five years, Patrick has been representing business interests in toxic tort litigation, as well as representing buyers and sellers in post merger and acquisition disputes. He now spends much of his practice handling legacy liabilities, the intersection of those two practices. Legacy liabilities involve issues such as successor liability, shared insurance, indemnities, piercing the corporate veil, corporate histories, jurisdiction, public disclosure requirements and other specialized issues. In addition, Patrick serves as an advisor to management on strategic issues involving the effective and efficient management of mass tort claims.

Patrick has long been committed to exceptional client service. He was the principal architect of Butler Rubin’s award-winning client service program, and he is a regular author of articles addressing client service issues including budgeting, alternative fees and general service issues. He also is a regular speaker on such topics.

Widely honored in his profession, Patrick is an elected member of both the International Association of Defense Counsel and the Federation of Defense and Corporate Counsel. He also is a member of the Defense Research Institute. Patrick also is an elected member of the Economic Club of Chicago.

Interests: Leadership; Public Speaking, including motivational speaking; listening to NPR; Sudoku; Playing with my 4 kids; Reading; My dogs (1 Golden Retriever, 1 West Highland White Terrier, 1 Irish Terrier).