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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: November 2017

Valorem honored to be named to BTI Client Service A Team for 6th Straight Year. Why it matters to us.

Posted in Client Service, Commentary

For the 6th straight year, Valorem was named the BTI Consulting’s Client Service A Team.  We were recognized in these areas: Understands Client’s Business Advising on Business Issues Client Focus Commitment to Help Provides Value for the Dollar Innovative Approach Handles Problems Meets Core Scope We are deeply honored to have been selected to this… Continue Reading

Justifying shadow billing as promoting diversity? Much better ways exist.

Posted in Commentary, General, Leadership and Management

Earlier this year, Vincent Cordo, the Global Sourcing Officer for Shell, and Casey Flaherty, a consultant to law departments, wrote an article for the ACC Docket, Shell Legal—Shadow Billing. Let me begin by disclosing that I have enormous respect for the work Vincent Cordo has done at Shell and that Casey is a friend whose… Continue Reading