Business moves fast.  Really fast.  Does your law firm keep up?

If you think you do, think again.  Do you think in days when your clients are operating in hours?  Weeks instead of days.  It is a rare law firm designed to move as quickly as clients often need them to move.

What are you planning to do about it?

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Photo of Patrick Lamb Patrick Lamb

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing…

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.