February 2016

BTI_Client_Service_All-Star_MVP_Logo_2016I wrote my first blog post on April 10, 2005, and I have published 968 posts since then.  To be candid, not all of the posts related to client service issues, the blog’s name notwithstanding.  But a good many of the posts have addressed client service.  It has been a passion of mine since long

Make v Buy v Create

Most complain that their law firms are not meeting their needs. Some law departments bring work in-house.  Some change law firms.  But the problems persist.

Outside the law department, companies solve this kind of problem by creating a solution. Often, the company’s engineers work with a willing vendor to find the right solution.

Is the