Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.” His quote tapped into our natural fear of both the government and unsolicited offers to help. When someone offers help, most believe the person is really offering to help themselves.
This fear should be juxtaposed with the admiration we sometimes have for those who engage in self-help. Our lexicon contains many phrases in which a person improves his or her position by self-help. Many of those phrases contain an implicit sense of admiration.
So self-help is neither good nor bad. It is the context that matters most. When someone willingly offers help to another with the intended result of helping both parties, good things can happen. Consider this point one.
My next proposition is it is better to proactively invest in solutions rather than hope somebody brings you a solution. Some in need sometime wait for a solution to be proposed, while others make suggestions to those who can help solve the problem, hoping the suggestions will be heard, pursued and implemented. I believe success comes to those who confront problems directly and design their own solutions or work closely with others to accomplish that end. Not suggestions or wishful thinking, but a shared commitment to design a solution and work together to implement it. Consider this point two.
Consider this formula in the context of law departments: Point 1 + Point 2 = ?
Let me spitball a possible answer here. Step 1: Law Department defines its objectives. An example might be “we want a 25% reduction in spend locked in at the beginning of the next budget period, with no degradation in service, quality or output.” Step 2: Law Department picks a willing law firm or a few such law firms. Step 3: The parties meet and discussions ensue. “What do you need from us to accomplish the objective?” What resources can we provide to help you meet the objective? How do you propose to meet the objective? Why should we confident quality will be maintained?
And so forth.
This is just one idea. Clients tend to be extremely smart and great collaborators. But they need to act more like their business-side colleagues in addressing law department challenges. Own the problem. Design the solution. Don’t wait for someone to suggest something that might help. See what you want, and then in the immortal words of Captain Jean-Luc Picard, “make it so.”
One last point to consider. When law firms design solutions, they are typically designed for more than just you. So if “off the shelf” works or is good enough, fantastic. But if you want a custom solution that meets your specific needs, off the shelf is not the way to go.