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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: March 2012

Disaggregation pushing demise of BigLaw?

Posted in Uncategorized

Corporate Counsel is out with a fascinating article, Bye-Bye Big Firm.  The article focuses on disaggregation as a disruptive force in the change cycle.  And while this is true, it is only part of the story.  The unbundling of services has allowed new entrants into certain markets, particularly in the process and content buckets (see… Continue Reading

Nicole Auerbach now a fellow-elect in the College of Law Practice Management

Posted in Uncategorized

My partner Nicole Auerbach received word last week that she has been elected a fellow in the College of Law Practice Management.  Way to go Nicole.  A well-deserved honor.  Here’s why: The College Law Practice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for… Continue Reading

Some thoughts on “The Low Delta Firm”

Posted in Commentary, People, Places and Blawgs

My friend Pam Woldow of Edge International writes a fantastic blog, At the Intersection, “where General Counsel and Law Firms connect.”  It is a must read, most recently shown by Pam’s post, The Low Delta Firm.  Pam writes: Client demands for better efficiency, predictability, cost-effectiveness and communication are being translated into a new set of… Continue Reading