Great post by Jay Shepherd on “modest” rate increases.  You know that any post that begins “If you see lawyers with their arms in slings, it’s probably from too much patting themselves on their backs” is going to be a good post.  Jay notes that rates have gone up 10% since 2009 during a massive recession.  Hardly seems right.

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Photo of Patrick Lamb Patrick Lamb

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing…

I have been writing about customer service and customer experiences for more than a decade, and my passion for the topic remains.  I have looked at the issue from the standpoint of a firm manager, as a career litigator and trial lawyer servicing customers, and more recently as part of a global law company seeking to design and deliver services that are designed to, and actually do, solve problems confronting our customers.