Because service is what we deliver, but it's how customers experience it that counts
Thomsom Reuters’ report on the latest Hildebrandt Peer Monitor Index contains several interesting findings. Here is the one I thought was the most interesting:
Billing rates were also up — 3.5 percent from a year ago. But that increase is marginalized by the fact that firms’ "realized rate" — the rate they are actually paid
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Dan Hull asks the provocative questions, Did you ever have Neil Young’s passion? For even 5 minutes? Just two nights ago, I was talking with a friend who asked what wish I had for my kids. My answer was this: That they find a passion and pursue it passionately. A passion you ignore is …
HBR Consulting has issued a report (summary here) of the results of a survey of in-house law departments. Interesting results.
At the same time:
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I am sitting here pondering a project I asked someone else to do. I don’t know whether it is done. It should have been done by now, but I don’t know because I haven’t heard from the person I tasked with the assignment. I don’t want to have to keep this task in the front …
Before my Dad died, I would use him as a sounding board for my trial theme and story. Not that my Dad was a simple man but he was persuaded by clear simple, stories. The Bob test. Now that he is gone, I have to look elsewhere for feedback, but the lesson is still the…
The October 17 issue of the Wall Street Journal contains a terrific article by Ashby Jones, What’s A First-Year Lawyer Worth? The answer, it seems, is not much, at least to some general counsel. Several GCs are quoted talking about how they deal with the "first-year dilemma." Here’s the definition:
But lawyers said there is
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The latest issue of Edge International Review, authored by the principals of Edge International, is now out. Terrific articles by Pam Woldow and Doug Richardson onCreating a "communication engine" through legal project management; Ed Wesemann on What reputation really means (Hint: It’s not brand); and Jordan Furlong and Gerry …
AmLaw Daily reports today that the legal sector lost 1,300 jobs in September. This has to make many people nervous, starting with Managing Partners. Coming on the heels of Citibank’s report showing that expenses were growing faster than revenue for 2011 and forecasting that the economy is in for a period of no or slow …
Several years ago,my friend John, the Cubmaster of my son’s Cub Scout Pack, died very suddenly. It fell on me to take over his role. At the wake, several of the parents said their sons were distraught, asking why would God make a person like him die so young. It became clear to me that …
My latest post on the ABA Journal Online–"Will Design Be Part of Law’s New Normal?" Ironically, a discussion of Steve Jobs’ role as a "user-experience savant," written shortly before his death was announced.