April 2011

We’ve all been there.  You’re on a call with your client and you ask about his favorite team, or what golf courses she’s been playing lately, or how his family is doing.  There ensues the type of social banter that is common between people and then you’re on to the substance of the call.  You

The College of Law Practice Management has issued the following call:

If you have developed a new and better way of serving clients, a breakthrough way to find new business, or a truly innovative way to value and sell your services, you deserve the recognition of lawyers and clients worldwide by receiving a 2011 InnovAction

Why does Apple, which was once just a computer company, succeed when it branches out into MP3 players, phones and other products, while Microsoft fails?  Why do some poorly funded upstarts thrive while other better funded ones don’t?  Why do some firms "connect" with clients while others don’t?  You can get an answer in 18