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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: November 2010

Another Firm Scraps Merit-Based Advancement

Posted in Commentary

Does anyone else get a feeling of deja vu all over again?  Law.com is reporting (sub. req.) that Morgan Lewis is scrapping the idea of merit based advancement for associates, and will return to paying "market" levels of compensation to associates.  I mean, wasn’t this what clients were complaining about in early 2008? Seriously, there… Continue Reading

From the desk of GCs . . . .

Posted in Commentary

The 2010 ACC/Serengeti Managing Outside Counsel Survey Report is out.  Westlaw Insider does a nice job of summarizing the critical findings of this survey of General Counsel: Some of the key trends of the past 10 years: * More work retained in house. There has been a noticeable shift of work from outside to in-house counsel… Continue Reading


Posted in Commentary

It seems like every day that I am forced to listen to a radio spot in which Otis Wilson, “linebacker for your Super Bowl champs,” tells me that he hired attorney Jeffrey Leving because he is a “credible attorney.” Every time I am forced to listen to this ad, I wonder what idiot created the… Continue Reading

BigLaw back to paying big bucks? Can we say tone deaf?

Posted in Commentary

Above the Law is reporting that Foley & Lardner is raising the starting salaries of first year associates in all of their offices to $160,0000.  The firm will address the lagging salaries of older associates at year end.  What conclusions can be drawn from Foley’s action, which is identical to many other large firms?  Here are… Continue Reading

Honored to be member of the lastest inductees as Fellows in College Of Law Practice Management

Posted in People, Places and Blawgs

What is the College of Law Practice Management? Here is its mission: The College of Law Practice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice… Continue Reading

Simon Tupman’s New Book is released

Posted in People, Places and Blawgs

Noted author Simon Tupman, whose previous works include Why Lawyers Should Eat Bananas, has just released his latest book, Legal Eagles.  The book is described this way: Simon Tupman’s latest book Legal Eagles profiles sixteen visionary lawyers from around the globe who are changing people’s lives and making a difference in the world. Interviewed by… Continue Reading