Header graphic for print
In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: October 2010

Early Case Assessment Form Available

Posted in Client Service

The International Institute for Conflict Prevention and Resolution has just released the 2010 version of its Early Case Assessment Toolkit.  I am pleased to have been involved in the development of this tool and the ECA form.  Even if you choose not to take advantage of this product, you certainly should be using some form of… Continue Reading

Diversity is client service

Posted in Commentary

Yesterday, my Mother called to say that she had seen Ron Safer interviewed on a Sunday morning program about a local legal matter.  Ron Safer has been my dearest friend for more than 35 years (we were best man in each others weddings, to give you a flavor), so this morning I did a YouTube… Continue Reading