I just concluded a stay at a Four Seasons Hotel. When checking out, I was stunned to see two $100 plus charges for phone calls. When I inquired about the charges, I was told that the first minute of each call is $8 and each subsequent minute was $3. The rates are not listed on the phone, and it seemed unconscionable that a quality hotel would charge so prohibitively for phone services without making the scale of the charge clear. I said something to the manager as I was leaving, and the phone charges were cut in half.
This was a fair outcome, but really disappointed me. Four Seasons takes tremendous pride in its customer service. It should know better.
Is there a moral of the story? If so, it is that when the bar is set high and you fall, it looks like a long way.