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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: July 2009

LexisNexis Practice Management: Firmly Rooted In The Past

Posted in Commentary

I received an email this morning that I found really shocking.  It was from Law Firm, Inc., attaching "an offer" from one of its advertising partners, LexisNexis.  The offer was contained in what was formatted as an article or blog post, with this title: "Stacking the bench with more associates wins partners more income."  Here’s the… Continue Reading

How High Is Too High?

Posted in Hourly Rates and Alternatives

    ACC blog post notes that Jones Day is charging Chrysler hourly rates ranging from $400 per hour for the youngest lawyer to $950 per hour for the most experienced.  Wow.  Let’s run the numbers.  Assume that because work is slow, the $400 lawyers work only 2000 hours per year.  That’s $800,000 of revenue. … Continue Reading

More BigLaw Pain

Posted in Commentary

The pain just keeps getting more intense. Morgan Lewis just announced that it is: 1.  canceling all on-campus interviewing this coming fall;  2.  canceling the summer program for 2010; and  3.  pushing back the start date for current summer associates to 2011. Ouch.     I keep waiting for a firm to say it is dramatically… Continue Reading

What Can Be Outsourced Eventually Will Be

Posted in Commentary

Ph.D. from the University of Chicago. Then President of a think tank in Washington, D.C.  Then, motorcycle mechanic.  Not a normal career path, to be sure.  This is the path taken by Matthew Crawford, author of Shop Class As Soulcraft: An Inquiry Into The Value of Work. The author and his book were featured on an… Continue Reading

The Just Don’t Get It, Do They?

Posted in Commentary

Andrew Kassner, managing partner of the 680-lawyer Drinker Biddle & Reath L.L.P. of Center City, said the new focus on flat fees, incentive payments and other alternative forms of compensation means law firms need to be very careful about how they deploy their lawyers. High-level partners, for example, shouldn’t be doing legal research that can… Continue Reading

Valorem Improvement Contest

Posted in People, Places and Blawgs

No one has cornered the market on great ideas.  Certainly not us,  But we feed on great ideas, so we wanted to try something out.  Here’s the message: We want to get everyone’s creative juices flowing. And everyone means everyone, except for Nicole, Mark, Hugh and Pat (i.e. the judges). If your friend, wants to… Continue Reading

Economy Improving? Words Say Yes, Actions Say No.

Posted in Commentary

You have marvel at the ability lawyers have with sleight of hand.  Here on the left, we will tell you the economy is improving.  Ignore the additional layoffs, deferred start dates, cancellation of on-campus interviewing, closing of offices and other actions taken with my right hand.  In June, nearly 60% of the respondents in a… Continue Reading