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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: May 2009

Valorem Announces Advisory Board

Posted in Commentary

The need to improve is never satiated.  Just as true is the fact that "fresh eyes" frequently see things that those closest to something cannot see themselves.  These two facts were the impetus for Valorem Law Group forming an Advisory Board.  It features current in-house lawyers,current and former GCs, advisers to the legal profession, consultants,… Continue Reading

Thank You.

Posted in General

Over 1,300,000 American soldiers have died in battle.   Countless others have served in uniform.  Honor them.  Thank them.

Does Increasing Turbulence Suggest That Now Is The Time For A Different Means Of Travel?

Posted in Commentary

  In the last two days, the legal market has been greeted with more layoffs, a prediction that many more layoffs of associates and partners is inevitable, further deferrals of starting dates for new associates, buy-outs of new associates (also called firing them before they start), rollbacks in associates salaries, further cuts in partner income,… Continue Reading

The Process Era–A Follow Up On Jeff Carr’s 4 Buckets

Posted in Commentary

Several weeks ago, I posted about Jeff Carr’s 4 buckets of law practice–process,content, advocacy and counseling.  In the same vein, Jordan Furlong advises lawyers to Get ready for the process era.  It is an outstanding piece of work and presents a similar view much more capably.  Jordan’s conclusion: I was listening to Richard [Susskind] deliver the… Continue Reading

Is Trust A Casualty of the Recession?

Posted in Commentary

It may be, according to this post in the Harvard Business Review Editor’s Blog.  This article discusses the relationship between buyers and Chinese manufacturers, but also notes this: Is the buyer likely to trust any vendor again? Not surprisingly, when HBR surveyed readers in January 2009, we found that more than one-fifth of 1,024 respondents… Continue Reading

Is Your Law Firm A Premium Or A Luxury Firm?

Posted in Commentary

Seth Godin, a leading marketing adviser, has a fantastic discussion of the difference between luxury and premium goods in his blog today.  The entry is suitably titled Luxury vs. premium.  Here’s what he says: Luxury goods are needlessly expensive. By needlessly, I mean that the price is not related to performance. The price is related… Continue Reading

Gulp! Dismal Prognosis For BigLaw From Top Consultant

Posted in Commentary

"… it’s more based on the data I’m seeing on the firms’ financial performance. The data is dismal, and it leads you to certain conclusions. Often consultants draw those conclusions sooner than the firms do, but they’re going to draw the conclusions too." So spoke law firm consultant Peter Zeughauser, in the WSJ Law Blog,… Continue Reading

Overkill in Bankruptcy Court Yields Motion To Disqualify

Posted in Commentary

The US Bankruptcy Trustee is moving to disqualify Kirkland & Ellis from representing General Growth in the company’s bankruptcy, which is pending in New York.  The reason?  General Growth also is represented by Weil Gotchal and the trustee believes “the danger of overbilling and duplication of billings is great.” Ya think?  Overbilling squared. By the way,… Continue Reading

Wither thou, AmLaw 25-200?

Posted in Commentary

Usually, I start a post by typing the title and I go from there.  I know what I want to say.  This time, I’m not sure where to go or what to title the post. Two tidbits of information came to my attention today, both published.  Above the Law reported last week that Jenner & Block has recently… Continue Reading

From the Front Lines: Change Is Never Easy

Posted in Commentary

Altman Weil has released the results of its Law Firms in Transition flash survey.  The results are fascinating.  Here are some highlights : The top four areas of permanent change identified by all survey respondents were:  more price competition (chosen first by firms in all size categories), a longer partner track, more contract lawyers and… Continue Reading

Thoughts About Twitter

Posted in Commentary

I have not been able to figure out Twitter.  Here’s the description from Wikipedia: Twitter is a free social networking and micro-blogging service that enables its users to send and read other users’ updates known as tweets. Tweets are text-based posts of up to 140 characters in length which are displayed on the user’s profile… Continue Reading

“Money Holds Us Together.”

Posted in Commentary

I was reading the May issue of American Lawyer this morning.  From Citations on page 24: "I don’t think partner retreats are what hold a firm together.  Frankly, what holds a firm together is money.  That’s what holds us together."  This quote is attributed to John Quinn of Quinn Emmanuel, are originally reported in The Wall… Continue Reading