“Teach A Person To Fish ….” By Patrick Lamb on July 2, 2008 Posted in Customer Service From the "did-I-read-that-headline-correctly" file comes this post from Gerry Riskin: "When Better Service Is A Bad Thing." Gerry Riskin saying better service is a bad thing? Say it isn’t so! Well, as always, Gerry has a compelling point to make. Be sure to check it out.