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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: June 2008

Book Review: Your Witness

Posted in People, Places and Blawgs

From time to time, I am asked to review books.  I don’t know why.  But the idea of being asked makes me feel good, so time permitting, I generally agree.  Frequently, the books are not very good.  This was, most decidedly, not one of those occasions. Your Witness is a compilation of stories.  Stories about… Continue Reading

Tiffany’s And The Billable Hour

Posted in Hourly Rates and Alternatives

    Great (and lengthy!) post by Bruce MacEwen in Adam Smith, Esq. discussing theories about why General Counsel have been slow to move from the billable hour notwithstanding how much they loathe the status quo.  No summary can do justice to the post, so be sure to invest the time to read it.  It’s provocative,… Continue Reading

Document Retention: The Road To Perdition?

Posted in Client Service

Consider this a public service announcement.  Better yet, a heads-up on something you should be speaking with your clients about. NPR ran a story this morning about document retention and the cost it adds to litigation.  Among the highlights of the story: Ten years ago, a case with 300,000 pages of documents was huge. Today,… Continue Reading

Price Of Oil Continues Upward

Posted in Commentary

I’m on vacation today with the whole family (meaning we are using the Suburban).  Stopped to get gas and blew the entire vacation budget.  Wow!  Anyway, got me wondering just how fast the price of oil has been increasing. At the beginning of 2006, oil was $60 per barrel.  A year later, it was $75… Continue Reading