May 2008
You might imagine that my standards for client service are pretty high.  Those who know me best would disagree with "pretty high" and substitute "unreasonably high."  So I don’t have too many examples of being on the receiving end of great client service.  On those rare occasions, I want to share the experience by shouting

If you don’t know this man, if you haven’t heard his "last lecture," I urge you (when you have 76 minutes) to grab a box of tissues and watch it

In this picture, we’re introduced to Sara Tucholsky (center) of Western Oregon University and Mallory Holtman (right) and Liz Wallace (left) of Central Washington