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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: May 2008

“First and foremost, we want you happy.”

Posted in Client Service

You might imagine that my standards for client service are pretty high.  Those who know me best would disagree with "pretty high" and substitute "unreasonably high."  So I don’t have too many examples of being on the receiving end of great client service.  On those rare occasions, I want to share the experience by shouting… Continue Reading

Stories of Character

Posted in Commentary

If you don’t know this man, if you haven’t heard his "last lecture," I urge you (when you have 76 minutes) to grab a box of tissues and watch it.  In this picture, we’re introduced to Sara Tucholsky (center) of Western Oregon University and Mallory Holtman (right) and Liz Wallace (left) of Central Washington University. … Continue Reading