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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: March 2008

Bad Economy: A Long-Term Issue?

Posted in Commentary

   In August, Gerry Riskin wrote his prediction that Doom and Gloom was in our future.  I asked Gerry if he would share the factors that informed his prediction.  He listed these:     Currency fluctuations     Price of oil     Price of precious metals     Increase and decrease in “real” jobs     Geographic location of… Continue Reading

Client Service Insights Back For Season 2

Posted in People, Places and Blawgs

I am happy to welcome Leo Bottary back to the blogosphere.  Leo wrote, then retired from writing–and is now back writing!–the terrific Client Service Insights.  His innaugural post for his "second season" explains what he’s been up to–lots of changes.  Congratulations to Leo on completing his masters program at Seton Hall University and his  new… Continue Reading

And So Should Lawyers (Treat Legal Fees The Same Way Executives Treat Business Issues)

Posted in Commentary, Hourly Rates and Alternatives

Michael Maslanka, a lawyer from Texas, authored an article in Texas Lawyer that popped up on law.com today.  The article advises GCs to treat legal fees the same way executives treat business issues.  Beginning with the premise that increased associate salaries are akin to a rise in the company’s raw materials, Maslanka writes: Don’t belabor… Continue Reading

Problems–The Mother’s Milk of Innovation

Posted in Commentary

In the post just below this one, I wrote about the associate turnover problem confronting BigLaw.  As I was writing, I thought about the wonderful opportunity that problem creates for firms like Valorem.  If you were thinking of purchasing a lamp, and were given a choice, would you rather pay $300 for the lamp or… Continue Reading

Lost Generation of Associates. Can We Count On Firms To Find A Solution?

Posted in Commentary

By some measurements, 50% of new associates leave their high-paid jobs at AmLaw 200 firms within 4 years.  Two-thirds of these departures of the associate’s choice, not the firm’s.  And the reason for such departures, in the main, is that associates are given drudge work with no real responsibility.  Training is not provided.  Associates are… Continue Reading