Just got back from a couple of days at Camp Shin Go Beek, a Cub Scout camp in northern Wisconsin. That’s my son, Steven, on the left. The lake was low this year, and with 10 Scouts and 10 adults on the dock, there was too much risk in casting, so the fishing was pretty
Sometimes good client service happens because 800 pound gorillas insist on it. Here’s a good example. Kudos to the heavyweights.
"At a famous presentation at Black and Decker, a consultant held up one of these, a drill, and asked the Black and Decker executives if this is what they sold. They all recognized the product and answered “yes”. He then suggested to them, that from the customer’s point of view, what they are selling is
"Put most bluntly, the most fundamental misalignment of interests is between clients who are driven to manage expenses, and law firms which are compensated by the hour."
So says Cisco General Counsel Mark Chandler in a recent speech, which is posted here.
From the same speech:
My answer to this question is therefore simple:
I have been spending considerable time trying to identify the character traits firms must have to succeed. Here’s my top ten list. Feel free to add to it.
An ability to be dispassionate
Comfort with Change and willingness to experiment
Maniacal effort to improve
I know that being…
Like most other firms of its size in Chicago, Butler Rubin is approached regularly by much larger firms looking to merge (read, swallow). Because my partners are a polite group, we smile, say thank you and then politely decline. You see, most of us are big firm refugees and we would rather not relive those…
That’s the moral of a recent "flash survey" of top General Counsel by Altman Weil on the latest round of salary increases for starting associates. And that’s demand as a noun, not a verb. Here are the key findings and insightful comments submitted by GC s:
- 58% of the GCs believe the newest increases are
While its much more entertaining to write about Raquel Riskin (for those interested, vote here), I return to an issue at the core of this blog–hourly billing.
Here I am reading the June 2007 issue of American Lawyer. Nice little story about the San Diego City Attorney recommending that the City take legal action…
Not Gerry. Raquel.
Let me explain.
Gerry was in Chicago yesterday, so we planned dinner as is our habit when he is visiting. He called to tell me his daughter Raquel was in town. "Would I mind if she joined us." "Of course not. Gerry and I got to the restaurant first and were having…