July 2006

Lake_wobegon_usa_lgHarry Beckwith’s Invisible Ink column for July had some interesting thoughts worthy of consideration.  First, Harry noted that 80% of surveyed companies said they delivered a “superior experience” to their customer.  The customers, on the other hand, said 8% of companies delivered a superior experience.  This gap, which Harry (and others) label The Lake Wobegon

Rock and Friends 005Rock and Friends 006  My family and I are enjoying a long weekend at our lake home in Stevensville, Michigan.  I’ve been playing with a new digital camera.  These two shots are from the top of our bluff overlooking scenic Lake Michigan.  I wish you all a happy 4th of July!