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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: June 2006

Be True To The Founding Fathers–Except When Inconvenient

Posted in General

This is off topic, but I couldn’t resist.  Ran across this quote from Thomas Jefferson: “I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it.” Notwithstanding the proclaimed allegiance to the wishes of the founding fathers (and Jefferson qualifies, doesn’t he?), the war… Continue Reading

Clients, Globalization And The American Jury

Posted in Client Communications

The title is a lie.  There is no such thing as an “American jury.”  There are juries from Cook County, Illinois or Los Angeles, California.  From Dothan, Alabama to Union County, West Virginia.  From Portland, Maine to Portland, Oregon.  From Seattle to New York.  And everywhere in between.  Okay, so we all know juries are… Continue Reading

The World Is Flat–Part Deux

Posted in Leadership and Management

I had no more than blinked after finishing my post on Tom Friedman’s book when I ran across this post by Rob Millard, author of The Adventure of Strategy.  Rob highlighted the findings of Accenture in an article called Making The Trend Your Friend.   Among the key findings: 3. The Accelerating Pace of Globalization The… Continue Reading

I’m Back.

Posted in General

But without the fanfare associated with Michael Jordan’s return to the Bulls on March 18, 1995. But still, I’ve been away from this blog for a while.  For those interested, it was time for some introspection.  So while I haven’t been writing, I have been thinking and reading, and thinking some more.  I wonder where… Continue Reading