March 2006

Its hard to be in a service business and not focus considerable attention on the art of listening.  It is, after all, the gateway to your client’s soul, and when you are able to communicate at that level, you’ve gone a long way toward becoming your client’s trusted advisor.  See earlier posts here and here

Many fellow bloggers have followed up on the story in the New York Times that women represent only 17% of the partners in the nation’s major firms.  I ended up posting a comment to Monica Bay’s take on this story.  I would love to see the statistics because I suspect that what they show

The March 27, 2006 issue of U.S. News & World Report contains a disturbing article on “The Fight For The Future: What America Must Do To Keep Up With Roaring Economies Like Those Of China, India, and South Korea.”  Why disturbing?  Let me refer to some statistics cited:

  • $194 billion spent by US companies on

In a private email congratulating me on the new appearance of ISOPCS, The Wired GC kindly sent me a picture to remind me of the juxtaposition between the idlyllic picture above and what we are if lose sight of the importance of client service.
Thanks for reminding us to keep our eye on the ball,