On the heels of announcing that patent litigator Marty Lefevour has joined our numbers, Valorem is happy to announce that Paul McDonald has joined our number, fresh off his stint as Senior Counsel at Kraft (Paul is 6th from the left in this photo). Before his tenure at Kraft, Paul was a senior associate at… Continue Reading
Category Archives: Uncategorized
Subscribe to Uncategorized RSS FeedOne great client
Posted in Commentary, People, Places and Blawgs, UncategorizedSome clients make you love working for them. They make you want to excel. They bring out the best you have to offer. DSW is one such client, and I just have to share the experience we had yesterday. In December, we won a trial for DSW. It was the company’s first trial–they want to… Continue Reading
New book on customer service
Posted in General, People, Places and Blawgs, UncategorizedComing February 7, Uncommon Service was featured today in the Daily Stat. Here is the write up on the book from the HBR store: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long… Continue Reading
Patent Litigator Martin Lefevour joins Valorem Law Group
Posted in General, People, Places and Blawgs, UncategorizedMy partners and I are pleased to announce that patent litigator Marty Lefevour has joined our number (formal bio here). Marty has a wealth of experience, both as an inside lawyer and as a partner at Katten Muchin. The subject matter of the litigation has been quite diverse, including software and internet-based technologies, financial exchange… Continue Reading
Rate increases again–that time of year
Posted in UncategorizedGreat post by Jay Shepherd on “modest” rate increases. You know that any post that begins “If you see lawyers with their arms in slings, it’s probably from too much patting themselves on their backs” is going to be a good post. Jay notes that rates have gone up 10% since 2009 during a massive… Continue Reading
Important words to know for great customer service
Posted in General, UncategorizedIn five words or less, courtesy of Tom Peters. A sample: 4 most important words: “What do you think?” (Dave Wheeler @ tompeters.com: “Most important 4 words in organization”) 4 most important words: “How can I help?” (Boss as CHRO/Chief Hurdle Removal Officer) 2 most important words: “Thank you!” (Appreciation/Recognition) 2 most important words: “All… Continue Reading