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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: Trends and Innovations

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Some thoughts on the Top 5 Bad Excuses for Resisting Legal Project Management

Posted in Client Service, General, Leadership and Management, Trends and Innovations

Pam Woldow and Doug Richardson penned a terrific post, Top 5 Bad Excuses for Resisting Legal Project Management.  I wanted to compliment them and share some thoughts on the 5 excuses. 1. My clients don’t want or need LPM.  I had to laugh when I read this.  Most lawyers who talk about what their clients… Continue Reading

Cutting Inside Counsel: Perfect Opportunity For Fixed Fee Agreements

Posted in Hourly Rates and Alternatives, Trends and Innovations

About I month ago, I wrote about “Outsourcing The Legal Function.”  Today, I was reading this article at law.com about five questions law firms face for 2006.  The fifth question is whether client relationships are more critical than ever.  The author observes that “according to a recent law firm study by BTI, the vast majority… Continue Reading

An Opportunity For In House Lawyers To Work With Lawyers Truly Committed To Client Service

Posted in Trends and Innovations

I am very happy to see the number of posts commenting favorably on the launching of the Law Department Purchasing Consortium.   Highly respected blogs and bloggers and greeted the lauch with enthusiasm.  Gerry Riskin,  Larry Bodine,  Geoffrey Gussis,  and The Wired GC all have taken note of the launch. I need to acknowledge upfront that… Continue Reading


Posted in Trends and Innovations

I love The Common Scold.  Yes, Scold, not cold.  (Who could ever love the common cold?)  Why?  Because Monica Bay always makes really good points  in a very compelling way.  Take her post telling the story of Jane Smith and her encounter with a vendor.  Read it.  Learn. The first point, not using a woman’s… Continue Reading

Conflicts and Client Service

Posted in Trends and Innovations

Providing yet more fodder for this blawg, the May issue of Corporate Counsel contains a short article entitled “Conflict Avoidance,” which discusses Citigroup’s new policy on conflicts, which makes it difficult to impossible to get a waiver to sue the company.  My vantage point as a partner in a 30 plus lawyer firm makes it… Continue Reading