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March 1, 2006 12:43 PM About Patrick

Client Communications

October 8, 2009 7:55 AM When you need to, apologize. With feeling!
October 7, 2009 2:34 PM Watercoolers and clients
September 26, 2009 10:06 AM Forms of Address: Personal or Impersonal?
February 4, 2009 11:14 AM On The Importance Of Writing Well
February 2, 2009 12:00 PM Bad News? Don't Ignore the Gorilla.
January 27, 2009 10:56 AM Trusted Advisor's Insights On Transparency And Selling
January 15, 2009 5:13 PM Lessons From My Wife's Broken Wrist
July 30, 2008 10:27 AM An Email Pet Peeve: Auto-reply
July 22, 2008 7:50 AM Both sides: you reap what you sow
July 2, 2008 8:45 AM Voicemail Greetings and TMI
June 20, 2008 8:06 AM Email Free Fridays As Tool To Strengthen Client Relationships
April 26, 2008 11:37 AM The Unique Relationship Between Clients and Lawyers: The Lawyer's View
August 21, 2007 9:36 AM "I try to leave out the parts that people skip."
July 31, 2007 8:03 AM Remember This Before Complaining
July 27, 2007 4:32 PM Surprise! Surprise! Surprise! The Worst Word In The Inhouse Lexicon
July 17, 2007 8:14 AM After The Mistake Redux
May 11, 2007 4:52 PM Voicemail--Useful Tool Or Devil's Folly?
May 11, 2007 4:34 PM Our Forms Of Communication
April 22, 2007 5:13 PM Good Writing
April 22, 2007 11:31 AM Listening To--And Learning From--The Masters
February 8, 2007 11:33 AM Law Firm Websites and Presidential Candidates
August 17, 2006 9:01 AM The Case Of 1 + 1 = 5
August 16, 2006 8:11 PM That Time Entry Is A Critical Communication To Your Client
June 30, 2006 3:36 PM Toward The Goal Of Becoming A Trust Advisor
June 27, 2006 8:48 PM Clients, Globalization And The American Jury
May 18, 2006 3:21 PM Face Time Is Where Its At
March 24, 2006 10:32 AM The Art Of Listening
March 23, 2006 11:47 AM Is Voice Mail A Good Thing?
January 2, 2006 7:42 PM The importance of proofreading
December 30, 2005 9:41 PM If Other Institutions Can Learn, Why Can't Law Firms?
December 28, 2005 4:44 PM Lessons for Lawyers: Communicate, communicate, communicate
December 28, 2005 9:09 AM The Geography of Great Client Service
December 27, 2005 9:10 AM Importance of "Face Time" With Clients
December 26, 2005 2:37 PM "Bombard" Clients With Communications? Not Necessarily.
December 17, 2005 7:08 PM Good writing: Breaking From Useless Traditions
December 16, 2005 8:13 AM Another Writing Issue: Clarity in Billing
December 13, 2005 2:43 PM Clients--Is this the kind of team you want on your matter?
November 22, 2005 3:38 PM Why Not Listening Training?
November 22, 2005 7:54 AM Say What You Mean. Mean What You Say.
August 4, 2005 7:08 AM Speak Clearly And Understandably
August 3, 2005 1:43 PM Manners During Meetings
July 27, 2005 8:12 AM To Interrupt Or Be Interrupted--That It The Question.
June 6, 2005 4:27 PM Valuing Your Client's Time
April 29, 2005 4:39 PM The Ostrich Syndrome

Client Service

March 7, 2010 11:10 AM Get off your phone. Thank you.
March 6, 2010 5:15 PM Client service lessons from a legendary scoundrel: email is not a good substitute for conversation
March 2, 2010 9:53 AM How do you treat your best customers?
February 26, 2010 3:01 PM A Customer Service Failure
February 23, 2010 11:37 AM Service is a choice. What choices do you make?
February 20, 2010 1:55 PM Once More, With Meaning: Ours is a Service Business
February 1, 2010 1:40 PM Customer Service In Action: A Great Story
January 30, 2010 10:24 AM Responsiveness is damned important
January 26, 2010 11:09 AM Storytelling ... and Client Service
January 26, 2010 10:21 AM Valorem's Mark Sayre: sharing insights on securing insurance coverage is great client service
January 16, 2010 11:04 AM Writing plainly is good client service
January 15, 2010 8:50 AM Document Review: People or Machines?
December 12, 2009 5:13 PM A Formula For Client Satisfaction
November 25, 2009 5:24 PM Rules of Attachments: How not to use email
November 23, 2009 9:29 PM United Breaks Guitars. A Classic Lesson In Client Service
October 26, 2009 2:22 PM Client Service Is Hard.
October 23, 2009 3:35 PM Airlines, Disney World and the Customer Experience
October 12, 2009 10:06 AM Newton's First Law and Client Service
September 24, 2009 12:12 PM Lean Discussion Very Insightful
September 22, 2009 10:03 AM Update on Lean: Ron Baker takes issue
September 18, 2009 8:52 AM BigLaw dipping its little toe in alternative fees
September 17, 2009 8:05 AM Valorem's Advisory Board Experience Rocks
September 2, 2009 4:48 PM Short Legal Communications
August 10, 2009 8:17 AM Some Reflections On Client Service
June 25, 2009 8:08 AM NineSigma--Can The Model Be Adapted For Law?
June 24, 2009 8:05 PM Lawyers Victimizing Clients: Two Models
April 27, 2009 9:10 AM Real Client Service? It is an issue of organizational DNA.
April 27, 2009 7:21 AM Jeff Carr's Four Buckets-- Advocacy, Counseling, Process and Content--And Change In The Legal Profession
April 4, 2009 8:23 AM One Bad Apple. One Little Thing.
February 6, 2009 10:53 AM Example of Great Client Service
February 4, 2009 9:44 AM Optics Count
January 27, 2009 10:56 AM Trusted Advisor's Insights On Transparency And Selling
January 23, 2009 7:45 AM Value, Like Beauty, Is In The Eye Of The Beholder
January 16, 2009 8:35 AM LL Bean and Trusted Advisors
January 16, 2009 7:27 AM What About Clients? Shines Through
January 15, 2009 5:13 PM Lessons From My Wife's Broken Wrist
January 7, 2009 8:21 AM Cravath To Declare War On Billable Hour?
December 1, 2008 7:46 AM Survey Results Confirm Vitality Of The 10% Solution
December 1, 2008 7:25 AM Survey Results--Hourly Rates Going Up
November 19, 2008 4:45 PM Yes, People Really Can Be Tone Deaf
November 19, 2008 4:30 PM Walking the Client Service Walk: Client Costs
November 13, 2008 10:23 AM The Economy and Rate Increases: Someone Is Not Listening
October 31, 2008 9:43 AM Law Department Budgets Head South
October 30, 2008 7:32 PM Ten Marketing Rules For Lawyers (and these are great rules)
October 27, 2008 2:31 PM The Economy: What Does It Mean For Law Firms?
September 29, 2008 11:59 PM The Value Challenge
September 29, 2008 12:01 PM Commodity Legal Work--The Antichrist?
August 29, 2008 9:55 PM Why Do The Secretaries Have Nothing To Do?
August 28, 2008 9:58 AM Rating Lawyers
July 29, 2008 4:22 PM Clients schmients. Do Firms Really Care About Their Clients?
July 22, 2008 7:50 AM Both sides: you reap what you sow
July 8, 2008 11:41 AM Lake Wobegon Effect Alive And Well
July 6, 2008 8:43 PM Is Mr. Rogers really Dan Hull in disguise?
July 2, 2008 8:37 AM "Teach A Person To Fish ...."
June 18, 2008 10:30 AM Document Retention: The Road To Perdition?
June 12, 2008 2:21 PM Budgeting For Litigation: No Excuses
May 21, 2008 5:48 PM "First and foremost, we want you happy."
August 17, 2007 9:03 AM New Book On Client Service
July 18, 2007 4:51 PM "Rainmakers I Have Fallen For"
July 17, 2007 8:14 AM After The Mistake Redux
July 12, 2007 9:07 PM Lessons From The Restaurant That Provides The Best Service In The Country
July 10, 2007 9:07 AM The Ears Have It: Critical Customer Service Lessons From Mickey Mouse
July 10, 2007 7:15 AM It's The Experience That Matters
July 9, 2007 4:18 PM Noted Bloggers Build On Lake Wobegon Post
July 9, 2007 2:06 PM You Lose If Your Customer Is Satisfied
July 2, 2007 4:53 PM This Just In: General Counsel Less Than Thrilled With Their Outside Counsel
July 2, 2007 6:26 AM Some Great (and one not-so-great) Examples Of Client Service
June 27, 2007 5:01 PM Sometimes The Little Things Make You Smile Biggest
June 22, 2007 9:03 AM Good Example Of Client- Driven Client Service
June 21, 2007 4:54 PM Customer Focus is About Perspective
May 31, 2007 8:27 PM Execution Is Everything
May 22, 2007 5:08 PM Negative Word Of Mouth Is An Absolute Killer
May 22, 2007 2:11 PM Nice Example Of Customer Focus
April 22, 2007 12:09 PM Where Are My Glasses? Oh, To Heck With It.
April 22, 2007 11:53 AM Some Food For Thought For Those Hungry For Client Service Ideas
April 19, 2007 5:17 PM A Fresh Look At Law Firm Services
April 19, 2007 12:00 PM Client Service And The Hiring Process
March 17, 2007 7:32 AM Service Without Size--Something Clients Should Consider
March 16, 2007 10:15 AM Sharp Knife Post Describes Key Elements Of Great Client Service
February 7, 2007 10:27 AM Client Service Evolves Into Something More
February 6, 2007 1:26 PM You Have The Right To Remain Silent
November 21, 2006 8:09 AM Conflicts And Client Service
October 17, 2006 12:40 PM Ball And Chain? Key To Freedom?
September 11, 2006 5:53 PM More On The Importance Of Listening
September 4, 2006 1:23 PM The Ultimate Client Relationship Nightmare
August 23, 2006 6:26 PM Snakes...Planes....And Client Service?
August 17, 2006 9:01 AM The Case Of 1 + 1 = 5
August 15, 2006 4:09 PM The Wide Gulf Between Lawyer Perceptions And Those Of Their Clients
August 12, 2006 5:21 PM Whoever Said "Good Grammar Costs Nothing" Hasn't Read This
August 10, 2006 7:47 AM The Geography Factor In Great Client Relationships
August 9, 2006 7:02 AM The Lake Wobegon Effect--Some Empirical Data
June 30, 2006 3:36 PM Toward The Goal Of Becoming A Trust Advisor
April 22, 2006 9:22 AM Discipline of Execution, Responsiveness--Keys To Success
April 14, 2006 2:35 PM A Compliment That We Should All Strive For
March 28, 2006 1:29 PM Setting Priorities Improves Client Service
March 21, 2006 3:16 PM Women
March 21, 2006 1:49 PM Do we have what it takes to be first rate?
March 21, 2006 8:14 AM Where do you stand on GC BS barometer?
March 18, 2006 9:02 AM Negative Comments About Your Service Are Killers
March 16, 2006 2:42 PM Avoid Becoming Roadkill
February 2, 2006 8:20 AM It Takes A Village To Attract and Maintain Great Clients
January 27, 2006 8:22 AM Speed: The Essential Ingredient
January 18, 2006 8:43 AM Good summary on Traits Clients Seek
January 14, 2006 8:59 AM Revisit Tom Kane's Top Ten Marketing List
January 7, 2006 9:11 AM Invitation To Ralph Palumbo To Join Blogosphere
January 7, 2006 8:48 AM NBA Centers Illustrate The Value Of Being Big
January 2, 2006 5:23 PM GC Technology Wish List
December 30, 2005 9:41 PM If Other Institutions Can Learn, Why Can't Law Firms?
December 28, 2005 2:36 PM Firing Law Firms
December 27, 2005 10:49 AM A Substantive "Must" For Great Client Service
December 21, 2005 4:27 PM Insights From Inside Counsel
December 20, 2005 7:03 PM Good Writing: What Lawyers Do To Christmas
December 19, 2005 9:37 PM Magnetic Service
December 12, 2005 8:29 PM Are Your Clients Really Friends Or Just Wallets?
December 11, 2005 3:14 PM Remember, David beat Goliath, not the other way around
December 9, 2005 8:38 PM On becoming a Trusted Advisor
September 28, 2005 7:08 AM Speakerphone Etiquette
September 26, 2005 7:58 AM Lexus As A Model For Law Firms?
September 21, 2005 9:47 AM A Rose By Any Other Name Still Stinks If Service Is Lousy
September 19, 2005 9:14 PM Passion For Serving
September 14, 2005 7:52 AM Expect Good Things
September 14, 2005 7:38 AM Underpromise and Overdeliver
August 22, 2005 11:02 PM When Service Becomes Substance: The Merck/Vioxx Trial
August 13, 2005 7:15 PM This made me feel good
August 2, 2005 6:40 AM Eating The Big Guys' Lunch
July 16, 2005 9:30 PM Legacy Litigation = Service Opportunity
July 13, 2005 9:06 AM Client Service: Separating Fact from Fiction (Part III)
July 4, 2005 8:22 PM The Morphine Made Him Say It! Service Lessons From A Hospital Stay
June 25, 2005 6:02 AM Sharing Lessons Learned Is Part of Exemplary Service
June 24, 2005 8:41 PM Client Service Audits and The Chairs In Your Lobby
June 24, 2005 1:12 PM "Mr. Lamb, I have a great stock tip for you!" (Or Why Cold Calling Has No Place In Marketing Or Sales)
June 22, 2005 9:26 PM Comfort Is Not A Recipe
June 18, 2005 8:31 AM "After The Mistake" Post Getting Some Play
June 17, 2005 1:53 PM RFP Responses and Client Service
June 17, 2005 1:39 PM Can Starbucks Improve Client Service?
June 13, 2005 7:02 PM Bucking The Merger Trend
June 11, 2005 8:33 PM The Mechanics of an Internal Client Service Audit
June 9, 2005 4:57 PM Internal Audits For Client Service
June 3, 2005 4:48 PM After The Mistake
April 26, 2005 8:25 AM An example of service
April 12, 2005 11:08 AM The dirtiest word in law

Client Surveys and Audits

December 28, 2009 6:02 PM Year End Client Satisfaction Evaluations
December 12, 2009 5:13 PM A Formula For Client Satisfaction
August 10, 2009 8:17 AM Some Reflections On Client Service
April 26, 2008 11:37 AM The Unique Relationship Between Clients and Lawyers: The Lawyer's View
July 9, 2007 4:18 PM Noted Bloggers Build On Lake Wobegon Post
March 18, 2006 9:58 AM Are There Definite Rights And Wrongs For Client Satisfaction Surveys?
March 11, 2006 7:49 PM A Time To Sell? No Way!
January 30, 2006 4:54 PM Sill More on Client Service Interviews
January 27, 2006 8:27 AM Client Satisfaction Surveys--Still More To Think About
January 25, 2006 9:31 PM Client Satisfaction Surveys: The Team Conducting The Survey
January 13, 2006 7:41 AM The One Question To Ask Clients When Doing Satisfaction Surveys
August 6, 2005 6:24 AM I No Longer Advocate Client Interviews
July 12, 2005 2:24 PM Client Service: Separating Fact from Fiction (Part II)

Commentary

March 9, 2010 7:43 AM The "good old days" are not coming back
March 7, 2010 11:10 AM Get off your phone. Thank you.
March 6, 2010 5:15 PM Client service lessons from a legendary scoundrel: email is not a good substitute for conversation
March 3, 2010 6:36 PM Necessity shows the impossible is possible
February 24, 2010 7:20 AM 10 reasons entrepreneurs hate lawyers? Really 10 reasons why most clients hate lawyers
February 23, 2010 11:37 AM Service is a choice. What choices do you make?
February 22, 2010 3:54 PM Fee Sharing is a necessary part of joint venture work
February 22, 2010 11:48 AM A return to the good old days? Dream on.
February 20, 2010 1:55 PM Once More, With Meaning: Ours is a Service Business
February 19, 2010 3:33 PM Lessons from Blast Emails
February 19, 2010 2:17 PM A court hearing with 5 attorneys
February 13, 2010 11:00 AM Does buying "The Brand" ensure quality?
February 13, 2010 10:56 AM Do AFAs create the same bad incentives as hourly billing?
February 13, 2010 9:40 AM Intelligence. Experience. Wisdom.
February 13, 2010 9:11 AM Perspective.
February 12, 2010 1:32 PM Discounts: It's like putting off necessary surgery
February 11, 2010 5:51 PM What will help you make your business people happy?
February 9, 2010 9:24 AM The Transition to Alternative Fees: A Wolf In Sheep's Clothing Is Still A Wolf
February 9, 2010 8:23 AM Team Building
February 8, 2010 4:43 PM Illinois Privilege Law: A Trap For The Unwary
January 30, 2010 10:24 AM Responsiveness is damned important
January 30, 2010 10:14 AM Change And The Art Of The Possible
January 27, 2010 2:29 PM Timesheets. Are They Core To Your Business Model?
January 22, 2010 7:44 AM What Were The Firm's Incentives Under This Fee Agreement?
January 18, 2010 12:28 PM Great Article On The Ethics Of Ediscovery: Implications for AFAs?
January 13, 2010 9:39 AM Alternative Fees: "This, too, shall pass." Really?
January 12, 2010 9:06 PM A Call For Benchmarks II: comments and response
January 12, 2010 7:29 AM A Call for Benchmarks
January 5, 2010 3:33 PM Watchwords for 2010? Project Management
December 23, 2009 11:11 AM Bad ideas, good ideas--and litigation
December 22, 2009 2:54 PM The Danger of Budgets
December 17, 2009 5:57 PM Your perspective on price makes a difference
December 16, 2009 8:51 PM Price. Value. Commitment?
December 9, 2009 5:48 PM Know Thy Price
December 9, 2009 12:10 PM WARNING: Beware of Stealth Rate Increases
December 7, 2009 11:28 AM Some law firms need to retake math class
December 6, 2009 7:00 PM The relationship between Doctors' hand-washing committees and alternative fees
December 5, 2009 12:06 PM You'll like irrelevance even less
December 3, 2009 9:49 AM Prediction: Patton Boggs Will See Increase In Hours Billed in 2010
December 3, 2009 8:42 AM Bill Belichick could never be a Managing Partner
December 3, 2009 7:21 AM The smell of war is in the air
December 2, 2009 2:20 PM More On The Tone Deaf, Insane Crowd
December 1, 2009 5:57 AM Results Are In: Insanity Rules
November 30, 2009 6:52 AM The Pace Of Change
November 25, 2009 2:30 PM Alternative Fees: So how'd you come up with that number? Part II
November 24, 2009 9:21 AM Alternative Fees: So how'd you come up with that number?
November 19, 2009 5:10 AM Are best practices really best?
November 17, 2009 8:12 PM Richard Susskind interviews Rio Tinto Managing Attorney: A Look Into The Future?
November 17, 2009 7:04 PM Designating Someone To Argue "Con"
November 17, 2009 6:28 PM Change and organizational risk
November 16, 2009 8:13 PM Self-critical analysis is needed now more than ever
November 16, 2009 7:31 AM Example of WWGD? in action
November 16, 2009 7:10 AM The Chain Of Command Does Not Need "Yes Men"
November 10, 2009 6:53 AM Preservation Of The Past Is Not A Strategy
November 9, 2009 5:01 PM Zeughauser Group's Attack On ACC Value Index Misses The Boat
November 9, 2009 7:19 AM Want to think about the future of law?
November 5, 2009 1:51 PM The Difference Between Ownership and Management
November 5, 2009 8:41 AM Dissecting an email on alternative fees: Firm Has A Long Road Ahead
November 4, 2009 7:48 PM Ed Reeser, Bruce Lee and the Corsican Mouse
October 29, 2009 10:21 AM Legal Education, Lawyer Training And The Need To Start Over
October 23, 2009 4:01 PM When Partner Distributions Are Cut, Should Clients Worry?
October 15, 2009 11:58 AM If lawyers lack business acumen, here is one part of a solution
October 15, 2009 7:40 AM "The Survey says ....!" Two surveys confirm what everyone knows
October 13, 2009 10:11 AM What is an alternative fee?
October 6, 2009 12:23 PM Economics 101: Staff Attorney Lay-offs (actually terminations)
September 26, 2009 9:45 PM Ron Baker's Lean Rebuttal. Pat's comments
September 24, 2009 12:12 PM Lean Discussion Very Insightful
September 22, 2009 10:03 AM Update on Lean: Ron Baker takes issue
September 22, 2009 9:01 AM Walking and chewing gum. At the same time.
September 18, 2009 8:03 PM Lean Client Service
September 18, 2009 1:44 PM And This Is How PR Works
September 18, 2009 8:52 AM BigLaw dipping its little toe in alternative fees
September 17, 2009 8:05 AM Valorem's Advisory Board Experience Rocks
September 2, 2009 4:48 PM Short Legal Communications
September 2, 2009 1:05 PM What Do Clients Pay For Certainty? Is It Worth It?
September 1, 2009 7:41 PM Are alternative fees like teenage sex? Find out.
August 31, 2009 2:30 PM The Leadership Gap
August 31, 2009 6:40 AM Former BigLaw Insider Poses Challenge For BigLaw Leaders: Hold Yourselves Accountable
August 27, 2009 3:07 PM ....and on the other hand ...
August 27, 2009 11:37 AM GCs: Mine your data!
August 25, 2009 4:28 PM The WSJ article on hourly rates and real change
August 25, 2009 9:14 AM Urgency Borne of Panic Is Not Healthy
August 24, 2009 5:00 PM Mediation on the rise?
August 24, 2009 1:37 PM In The War Between Easy and Effective, Effective Should Win
August 24, 2009 11:28 AM Wall Street Journal Article Is Further Evidence Of Move Away From Billable Hour
August 24, 2009 7:13 AM Legal Community Veterans Continue Attack on Billable Hour
August 17, 2009 2:24 PM BigLaw Still Facing Problems?
August 17, 2009 8:00 AM "Make this go away": Corporate America's New Take On Litigation
August 10, 2009 8:17 AM Some Reflections On Client Service
August 7, 2009 8:17 AM Hourly Billing And The PEP Conundrum
August 6, 2009 3:19 PM Rain Today Publishes Lamb-Auerbach Article On Client Loyalty As By-Product Of Great Leadership
August 3, 2009 2:19 PM Virtual Firms And The Future Of Law Practice
August 2, 2009 4:07 PM BigLaw and Fixed Fees: The Two Don't Mix
July 23, 2009 9:33 AM LexisNexis Practice Management: Firmly Rooted In The Past
July 18, 2009 6:10 AM Jack Welch Work Life Pronouncement Is NOT Newsworthy
July 17, 2009 12:10 PM Work LIfe Balance and the Kobayashi Maru
July 16, 2009 3:56 PM Does Skin In The Game Improve Case Assessments? Clients Say Yes.
July 15, 2009 4:35 PM IsThe Insurance Industry Waking Up?
July 15, 2009 12:02 AM BigLaw Partner Compensation Systems Hurt Clients
July 14, 2009 2:56 PM More BigLaw Pain
July 14, 2009 10:17 AM I Highly Recommend "An Open Letter to the General Counsel"
July 13, 2009 9:39 AM What Can Be Outsourced Eventually Will Be
July 13, 2009 8:01 AM The Just Don't Get It, Do They?
July 10, 2009 8:13 AM Economy Improving? Words Say Yes, Actions Say No.
June 30, 2009 1:41 PM If Not Now, ....(well, why waste a great quote)?
June 25, 2009 3:52 PM Note to BigLaw: Please Explain
June 25, 2009 8:08 AM NineSigma--Can The Model Be Adapted For Law?
June 24, 2009 1:06 PM "Dedicated to providing thoughtful answers."
June 22, 2009 9:44 PM Social Networking And The Law
June 21, 2009 8:34 PM The Mastodon . . . whistles past the graveyard?
June 18, 2009 9:09 AM Skin In The Game: It Causes Behavior To Change
June 17, 2009 5:19 PM A Thought For Law Students
June 16, 2009 10:02 AM Can BigLaw Afford To Look Askance At Contract Lawyers
June 15, 2009 3:55 PM BigLaw and Alternative Fees: With Friends Like This, I Can File Chapter 11!
June 12, 2009 8:46 AM "Contract Year Phenomenon" And Lawyer-Client Relationships
June 10, 2009 3:27 PM Worst Law Firm Decision Imaginable?
June 9, 2009 7:37 AM But Who Insures My Profitability?
June 8, 2009 10:30 AM Back Door To ??????
June 2, 2009 7:37 AM Cost Certainty Should Not Be Confused With Efficiency
May 28, 2009 3:31 PM What You Wish You Knew When You Were 20 Is Something You Should Know When You Are 40. Or 50.
May 28, 2009 1:15 PM Valorem Announces Advisory Board
May 22, 2009 8:17 AM Does Increasing Turbulence Suggest That Now Is The Time For A Different Means Of Travel?
May 21, 2009 3:10 PM Defender Of Billable Hour Emerges
May 21, 2009 1:48 PM The Process Era--A Follow Up On Jeff Carr's 4 Buckets
May 21, 2009 10:12 AM Is Trust A Casualty of the Recession?
May 19, 2009 7:38 AM Waste Not, Want Not: Law Firms And The Current Economic Crisis
May 18, 2009 10:59 AM Is Your Law Firm A Premium Or A Luxury Firm?
May 18, 2009 7:38 AM Clients: How Do You Feel About Paying For $60,000 Paid Vacations?
May 17, 2009 7:56 PM Gulp! Dismal Prognosis For BigLaw From Top Consultant
May 15, 2009 8:15 PM Overkill in Bankruptcy Court Yields Motion To Disqualify
May 12, 2009 3:06 PM Wither thou, AmLaw 25-200?
May 12, 2009 9:55 AM From the Front Lines: Change Is Never Easy
May 11, 2009 11:19 AM Thoughts About Twitter
May 10, 2009 5:46 PM Our We Diverting Focus On Our Clients?
May 7, 2009 4:42 PM Inside Counsel Superconference: A Great Learning Experience
May 7, 2009 4:24 PM Inside Counsel: If Your Budget Has Been Cut, Call Pam
May 2, 2009 8:15 AM "Money Holds Us Together."
April 29, 2009 2:49 PM "Billable Hour Admitted To Hospital"
April 27, 2009 9:10 AM Real Client Service? It is an issue of organizational DNA.
April 27, 2009 7:21 AM Jeff Carr's Four Buckets-- Advocacy, Counseling, Process and Content--And Change In The Legal Profession
April 22, 2009 9:21 AM Do Lawyers Systemically Fail To Get Things Done On Time?
April 22, 2009 7:33 AM You Buy Hours, You Get Hours. And Hours. And More Hours.
April 20, 2009 7:53 PM The Future Of Law?
April 9, 2009 10:27 AM On Being All Things
April 7, 2009 12:51 PM Are Discounted Hourly Rates The Answer?
April 7, 2009 9:28 AM Innovation During The Downturn? A Followup
April 7, 2009 8:42 AM Financial Advisors Encouraged To Bill By The Hour
April 5, 2009 7:04 AM Will Firms Get A Third Chance To Change?
April 4, 2009 8:23 AM One Bad Apple. One Little Thing.
March 19, 2009 9:00 PM Law Firms Declaring War On Clients' Wallets?
March 17, 2009 8:45 AM Earthshattering News: Layoffs Increase Likelihood Of Padding Timesheets
March 12, 2009 7:09 AM The Importance of Exchanging Ideas
March 11, 2009 11:02 AM Innovation During The Downturn? BigLaw Apparently Says No
March 10, 2009 11:31 AM Virtual Law Firms v. Face-to-Face Collaboration
March 4, 2009 9:02 AM Desperate Times Cause Outbreak Of Stupidity: Anatomy Of A Lost Customer
March 3, 2009 10:22 AM Eliminating Coffee. That'll Fix Things.
March 1, 2009 1:37 PM Who Is Accountable For The Lack Of Vision?
February 28, 2009 12:46 PM The Fine Art of Overbilling
February 28, 2009 8:21 AM "Maybe this will make us live the way we should have been living."
February 27, 2009 4:03 PM Finally, an honest engagement letter
February 27, 2009 8:03 AM Associate Layoffs Beg The Question: Who Is Doing The Work
February 26, 2009 9:21 PM How Do Boutique Law Firms Deliver Greater Value With Alternative Fees
February 18, 2009 8:37 AM Seller Must Adapt To Buyer
February 18, 2009 8:08 AM The Problem With Most Fixed Fee Proposals
February 16, 2009 12:19 PM Behind the Curtain
February 14, 2009 5:51 PM Dan Hull Podcast Full of Great Insights
February 13, 2009 10:28 AM You Must Understand Their Expectations Before You Can Meet Them
February 9, 2009 1:01 AM What Ever Happened To Standing Behind Your Work?
February 7, 2009 1:01 PM An Ode To My Partners: We Is More Than Me
February 4, 2009 11:14 AM On The Importance Of Writing Well
February 4, 2009 9:44 AM Optics Count
February 2, 2009 10:30 AM The Harmony of Alternative Fees
January 31, 2009 4:07 PM GCs Speak: Will You Hear Them?
January 30, 2009 10:20 AM Take the Plunge II--It's about time
January 27, 2009 6:00 PM "You Are Too Efficient. You're Fired."
January 27, 2009 10:56 AM Trusted Advisor's Insights On Transparency And Selling
January 27, 2009 12:05 AM Wheat and Chaff: Juries and Litigation
January 23, 2009 10:14 AM Informative Survey: How Clients Buy
January 23, 2009 7:45 AM Value, Like Beauty, Is In The Eye Of The Beholder
January 21, 2009 10:18 AM How Do Big Law Firms Teach This?
January 19, 2009 8:42 AM Survey Of GCs--More Alternative Fees Coming?
January 16, 2009 4:52 PM Hours Based Bonus + Bad Economy = Warning To Clients (Watch Your Wallet)
January 16, 2009 10:40 AM Jim Hassett Takes A Detour--But It's Worth It
January 16, 2009 8:35 AM LL Bean and Trusted Advisors
January 16, 2009 7:27 AM What About Clients? Shines Through
January 15, 2009 5:13 PM Lessons From My Wife's Broken Wrist
January 9, 2009 8:33 AM A Brief Look Back. A Sober Look Forward.
January 8, 2009 9:09 PM Fred Bartlit Spices Up Legal On Ramp Discussions On Hourly Rates and Big Firms
January 7, 2009 8:21 AM Cravath To Declare War On Billable Hour?
December 30, 2008 3:29 PM The Daily Trifecta: Change Meets Law
December 22, 2008 3:17 PM Leading Legal Innovation, The Change Agenda and Legal On Ramp
December 22, 2008 11:32 AM My now daily trip to the car dealer
December 18, 2008 9:56 AM Newspapers .... and the Law. Any Parallels?
December 17, 2008 3:51 PM Average Hourly Rate or Ratio Analysis To Thwart Work Hoarding
December 17, 2008 10:30 AM Are Associates Worth $600 Per Hour?
December 10, 2008 12:27 PM Extending An Invitation: Arguing Against The Inevitability Of Change
December 5, 2008 3:16 PM Change Made Easy. Well, at least easier.
December 1, 2008 11:22 AM "The Market Doesn't Care"
December 1, 2008 8:40 AM Associate Bonuses and Value Billing
December 1, 2008 7:46 AM Survey Results Confirm Vitality Of The 10% Solution
December 1, 2008 7:25 AM Survey Results--Hourly Rates Going Up
November 24, 2008 11:55 AM Law Practice Today Roundtable Discussion On Economy And Law Firm Response
November 22, 2008 6:39 AM NPR Bashes Billable Hour
November 21, 2008 4:34 PM Slides: Troubled Economy and Alternative Fees
November 19, 2008 5:21 PM Brought To You By A Large Firm With Offices Everywhere
November 19, 2008 4:45 PM Yes, People Really Can Be Tone Deaf
November 14, 2008 7:46 AM Legal On Ramp To Aid Laid-off Associates
November 13, 2008 3:53 PM The 10% Game
November 13, 2008 3:18 PM When David Fought Goliath, David Won
November 13, 2008 10:23 AM The Economy and Rate Increases: Someone Is Not Listening
November 12, 2008 10:05 AM Warning to BigLaw Partners: Don't Read The November Issue of The American Lawyer
November 5, 2008 11:41 AM The Dream--A Step Closer
October 31, 2008 3:16 PM Sometimes Laughter Is The Best Medicine
October 31, 2008 9:43 AM Law Department Budgets Head South
October 31, 2008 7:35 AM Chance Favors The Prepared
October 28, 2008 1:05 PM More Insights On Impact Of Bad Economy On Law Firms
October 27, 2008 2:56 PM The Economy: What Does It Mean For InHouse Lawyers?
October 27, 2008 2:31 PM The Economy: What Does It Mean For Law Firms?
October 27, 2008 11:14 AM How Much Worse Can The Economy Get?
October 23, 2008 4:26 PM More On Law Firms Raising Their Rates In Bad Economy
October 14, 2008 7:47 AM Watch For Changes In Ratio Of Partner To Associate Hours
October 10, 2008 1:06 PM This American Life Explains The Economic Mess
October 9, 2008 4:14 PM Will Inside Counsel See The Annual "Rate Increase" Letter This Year?
September 29, 2008 11:59 PM The Value Challenge
September 29, 2008 12:01 PM Commodity Legal Work--The Antichrist?
September 29, 2008 10:20 AM It's Time For The Tough
September 15, 2008 9:17 AM Silver Lining in Black Economic Cloud?
September 15, 2008 8:48 AM Black Monday: Economy Heads South. Will Law Firms Follow?
August 29, 2008 9:55 PM Why Do The Secretaries Have Nothing To Do?
August 28, 2008 12:12 PM The Truth: You Get What You Pay For
August 28, 2008 9:58 AM Rating Lawyers
August 24, 2008 10:29 AM Change Is Inevitable
August 22, 2008 10:11 AM Finding Value: Hopefully We Won't Need To Build A New Hubble Telescope
August 22, 2008 9:24 AM A Followup On Truth
August 21, 2008 3:23 PM The Lie Of Litigation Budgeting
July 31, 2008 8:14 AM Tom Peters on US Health System: What Would He Say About The Law Business?
July 30, 2008 2:21 PM Trust. Earned Or There Until Lost?
July 30, 2008 9:12 AM Great Billable Hour Joke
July 29, 2008 4:22 PM Clients schmients. Do Firms Really Care About Their Clients?
July 25, 2008 7:26 PM The World Lost A Good Man Today
July 25, 2008 1:05 PM We need zero-based thinking.
July 22, 2008 7:50 AM Both sides: you reap what you sow
July 15, 2008 11:25 AM Should We Value Collaboration?
July 12, 2008 4:09 PM Shouldn't Money-Back Guarantees Be The Norm?
July 12, 2008 8:00 AM Legal On Ramp: The On Ramp To The Future?
July 11, 2008 10:05 AM CNN's Zakaria: Perfect storm hitting U.S. economy
June 16, 2008 9:54 AM Price Of Oil Continues Upward
May 1, 2008 10:16 AM Stories of Character
April 29, 2008 10:35 AM Merger Creates Pressure On Hourly Rates
April 27, 2008 12:00 AM A Short Discussion Of Today's Headlines: Any Reason For Lawyers To Smile Yet?
April 21, 2008 8:11 AM Valorem Offers Its Thanks To Many
April 2, 2008 6:46 PM Recession And Law Firm Revenue
March 28, 2008 11:29 AM Bad Economy: A Long-Term Issue?
March 18, 2008 10:25 AM And So Should Lawyers (Treat Legal Fees The Same Way Executives Treat Business Issues)
March 12, 2008 8:34 AM Problems--The Mother's Milk of Innovation
March 12, 2008 7:55 AM Lost Generation of Associates. Can We Count On Firms To Find A Solution?
February 25, 2008 9:12 PM Valorem At Two Months
February 19, 2008 9:25 AM "We hold these truths to be self-evident."
February 7, 2008 8:37 AM The Notion Of "Going Viral"
January 19, 2008 12:35 PM Will The Perfect Storm Fundamentally Alter The Foundation Of The Profession?
January 3, 2008 11:03 AM Valorem Launches
August 3, 2007 1:32 PM Gerry Riskin's Forecast: Stormy Times Ahead
August 1, 2007 9:11 AM Problem Defined. Finding Solution Not So Easy?
July 11, 2007 7:00 AM No Pain, No Gain. In Theory At Least.
July 9, 2007 4:18 PM Noted Bloggers Build On Lake Wobegon Post
July 5, 2007 8:17 PM To Be Or Not To Be (In The Box)
May 6, 2007 8:44 PM Affordable Mock Trials Now Available
April 17, 2007 5:04 PM A Sobering Look Into The Future
March 20, 2007 4:17 PM New Math: More New Lawyers + More Hours = Clients Feel More Pain
March 14, 2007 2:22 PM Adam Smith Esq. Readers Rejecting PEP As Relevant Tool
March 12, 2007 11:00 AM More Criticism Of Profits Per Equity Partner As Comparative Benchmark
March 10, 2007 8:46 AM The Chimera That Is Profits Per Partner
February 23, 2007 3:34 PM A Follow-up About My Dad
February 15, 2007 6:05 PM Robert E. Lamb (1924-2007)
February 14, 2007 5:35 AM Thumbs Up for An Inconvenient Truth
September 16, 2006 8:54 AM Tough No More: Ford Shrinks--Impact on Legal?
September 4, 2006 2:54 PM The Value Of Honesty
September 2, 2006 11:44 AM Lovemarks and Real World Business Decisions
June 27, 2006 7:49 AM When You Plan For The Worst, You're Prepared For Everything
May 23, 2006 8:17 AM Is There Such As A Thing As A Monomaniac On A Mission To Be Inspiring?
May 14, 2006 2:10 PM Amongst Honored Company
April 27, 2006 8:53 AM The Value Of An Idea
December 17, 2005 7:08 PM Good writing: Breaking From Useless Traditions
December 12, 2005 9:17 PM Under promise and over deliver is not simply falling over the goal line--its blowing through the back of the endzone!
December 12, 2005 8:57 AM The Ability To Serve
December 11, 2005 3:14 PM Remember, David beat Goliath, not the other way around
December 8, 2005 4:32 PM And Increasing Associate To Partner Leverage Benefits Clients Exactly How?
December 8, 2005 4:25 PM How Will Corporate Lawyers Respond To An Invitation To Sleep With The Enemy?
December 7, 2005 10:42 AM After Hours Training?
December 6, 2005 1:20 PM The Annual Rite Of Passage: Raising Rates
November 21, 2005 7:30 PM You Get What You Pay For, But Only To A Point
November 21, 2005 1:35 PM Peter Drucker
November 21, 2005 12:56 PM Can I introduce you to my partner (pssst--what's your name?)?
October 7, 2005 2:38 PM Alternative Fees. Boutique Firms Relentlessly Focused On Client Service. I Rest My Case.
August 16, 2005 8:18 AM Advertising to Lawyers Still Pushes Increasing Billable Hours
August 4, 2005 8:03 PM Where do you find a representative for this class?
July 31, 2005 9:12 AM The Importance Of Passion
July 29, 2005 7:03 AM Clients: Avoid "Kiss Up, Kick Down" Lawyers
July 29, 2005 7:01 AM "But that's the way its always been done."
July 28, 2005 6:55 AM The Importance Of Managing Client Expectations
July 12, 2005 2:24 PM Client Service: Separating Fact from Fiction (Part II)
July 11, 2005 9:10 AM Client Service: Separating Fact from Fiction (Part I)
July 7, 2005 9:15 AM Commitment Must Trump Doubt
July 3, 2005 2:36 PM Peace At Last? Who'ya kidding?
July 2, 2005 9:30 AM "Business" Training Should Not Be Limited To Those Running The Firm
July 1, 2005 9:26 AM Happy 4th of July!
June 26, 2005 6:16 AM Listening To Ourselves Through Unbiased Ears
June 6, 2005 7:52 AM Why might mid-size firms survive?
May 26, 2005 7:34 AM What Happened to McGuire Woods Now?

Contact Me

February 27, 2006 11:12 PM Contact Me at Valorem

General

January 1, 2010 11:53 AM Optimism Trumps Gloom
December 31, 2009 11:24 AM 10 predictions to welcome the new decade
December 22, 2009 8:16 AM I am honored to receive a 2009 "Blawggie"
December 16, 2009 8:33 PM The Season For Wreaths, By Scott Greenfield
November 26, 2009 5:47 AM A day of thanks.
May 24, 2009 5:33 PM Thank You.
May 20, 2009 11:16 AM Natural Selection Of Brain Cells (Off Topic)
January 23, 2009 11:51 AM She's coming soon!!!!
January 9, 2009 11:50 AM Dear Cool Law Firm.
January 6, 2009 6:09 PM 2009 Marketing Partner Forum just weeks away!
December 24, 2008 10:09 AM It's About What You Give
December 18, 2008 10:00 AM 9 Predictions For 2009 (no law involved)
September 5, 2008 10:23 AM ATTENTION In-House Counsel: Survey Requires Your Input
April 11, 2008 6:44 PM Valorem Website Goes Live. Comments Requested.
January 12, 2008 12:32 PM Valorem--Week 1
June 6, 2007 11:27 AM Vote Riskin. Vote Early. Vote Often.
July 4, 2006 6:26 AM Happy 4th of July From The Shores Of Lake Michigan
June 28, 2006 10:44 AM Be True To The Founding Fathers--Except When Inconvenient
June 27, 2006 7:31 AM I'm Back.
March 8, 2006 5:11 PM New Look, New Location, Same Old Me
February 26, 2006 10:45 AM Four By Four....By Four....By Four (I"ve Been Tagged)
February 19, 2006 6:29 PM Blawg Review # 45
January 27, 2006 7:38 AM Bill Clinton: Bringing New Meaning To Client Service?
December 24, 2005 6:35 PM Merry Christmas To All
December 17, 2005 7:08 PM Good writing: Breaking From Useless Traditions
July 27, 2005 8:41 AM Godspeed Discovery
June 19, 2005 6:56 AM Happy Fathers Day!
May 18, 2005 8:35 AM A Brief Interlude To Discuss . . . . Knee Surgery
April 10, 2005 11:24 AM Here We Go!

Hourly Rates and Alternatives

February 13, 2010 10:56 AM Do AFAs create the same bad incentives as hourly billing?
February 12, 2010 1:32 PM Discounts: It's like putting off necessary surgery
January 22, 2010 11:31 AM Data Point: Experience and Size save money
January 13, 2010 9:39 AM Alternative Fees: "This, too, shall pass." Really?
January 12, 2010 10:13 AM Altman Weil Survey: Law Firms Are Raising Rates in 2010
December 16, 2009 8:51 PM Price. Value. Commitment?
November 25, 2009 2:30 PM Alternative Fees: So how'd you come up with that number? Part II
November 24, 2009 9:21 AM Alternative Fees: So how'd you come up with that number?
August 25, 2009 4:28 PM The WSJ article on hourly rates and real change
August 24, 2009 11:28 AM Wall Street Journal Article Is Further Evidence Of Move Away From Billable Hour
August 24, 2009 7:13 AM Legal Community Veterans Continue Attack on Billable Hour
August 17, 2009 11:58 AM War and Litigation Budgets
August 2, 2009 4:07 PM BigLaw and Fixed Fees: The Two Don't Mix
July 16, 2009 3:56 PM Does Skin In The Game Improve Case Assessments? Clients Say Yes.
July 15, 2009 4:35 PM IsThe Insurance Industry Waking Up?
July 14, 2009 3:34 PM How High Is Too High?
June 25, 2009 8:08 AM NineSigma--Can The Model Be Adapted For Law?
June 18, 2009 9:09 AM Skin In The Game: It Causes Behavior To Change
June 16, 2009 10:02 AM Can BigLaw Afford To Look Askance At Contract Lawyers
June 9, 2009 7:37 AM But Who Insures My Profitability?
June 2, 2009 7:37 AM Cost Certainty Should Not Be Confused With Efficiency
May 21, 2009 3:10 PM Defender Of Billable Hour Emerges
May 18, 2009 8:24 AM Is It Possible That The Hourly Rate Model Is Just Misunderstood?
May 10, 2009 5:46 PM Our We Diverting Focus On Our Clients?
April 29, 2009 2:49 PM "Billable Hour Admitted To Hospital"
April 22, 2009 7:33 AM You Buy Hours, You Get Hours. And Hours. And More Hours.
April 7, 2009 12:51 PM Are Discounted Hourly Rates The Answer?
April 7, 2009 8:42 AM Financial Advisors Encouraged To Bill By The Hour
February 14, 2009 5:51 PM Dan Hull Podcast Full of Great Insights
January 26, 2009 7:17 AM Take The Plunge!
January 19, 2009 8:42 AM Survey Of GCs--More Alternative Fees Coming?
January 8, 2009 9:09 PM Fred Bartlit Spices Up Legal On Ramp Discussions On Hourly Rates and Big Firms
January 7, 2009 9:12 AM Jim Hassett Begins Series on Alternative Fees: What's Wrong With Billing By The Hour?
January 7, 2009 8:21 AM Cravath To Declare War On Billable Hour?
December 17, 2008 3:51 PM Average Hourly Rate or Ratio Analysis To Thwart Work Hoarding
December 1, 2008 8:40 AM Associate Bonuses and Value Billing
December 1, 2008 7:46 AM Survey Results Confirm Vitality Of The 10% Solution
December 1, 2008 7:25 AM Survey Results--Hourly Rates Going Up
November 22, 2008 6:39 AM NPR Bashes Billable Hour
November 13, 2008 3:53 PM The 10% Game
October 31, 2008 11:10 AM Law Firms' Economic Model Causes Unnecessary Discovery
October 27, 2008 2:31 PM The Economy: What Does It Mean For Law Firms?
October 23, 2008 4:26 PM More On Law Firms Raising Their Rates In Bad Economy
October 20, 2008 3:58 PM Innovative Billing Arrangements Across The Pond
October 20, 2008 11:03 AM Fixed Fee v. Billable Hour: Washington Post article
October 14, 2008 7:47 AM Watch For Changes In Ratio Of Partner To Associate Hours
October 9, 2008 4:14 PM Will Inside Counsel See The Annual "Rate Increase" Letter This Year?
August 29, 2008 9:55 PM Why Do The Secretaries Have Nothing To Do?
August 28, 2008 12:12 PM The Truth: You Get What You Pay For
August 21, 2008 3:23 PM The Lie Of Litigation Budgeting
July 30, 2008 9:12 AM Great Billable Hour Joke
July 22, 2008 7:50 AM Both sides: you reap what you sow
July 18, 2008 10:45 AM End Of Billable Hour Caused By Sensitive Workplaces?
June 18, 2008 1:37 PM Tiffany's And The Billable Hour
June 12, 2008 2:21 PM Budgeting For Litigation: No Excuses
April 2, 2008 6:04 AM More Evidence Of Corporate America Rallying Against The Billable Hour
March 18, 2008 10:25 AM And So Should Lawyers (Treat Legal Fees The Same Way Executives Treat Business Issues)
January 19, 2008 12:35 PM Will The Perfect Storm Fundamentally Alter The Foundation Of The Profession?
August 20, 2007 5:10 PM Interesting Policies On Recording Time
August 1, 2007 9:11 AM Problem Defined. Finding Solution Not So Easy?
July 18, 2007 4:24 PM Law Firm Economics For Dummies
July 3, 2007 12:24 PM Do Inside Counsel Throw Time Away Policing Outside Counsel?
July 3, 2007 10:46 AM Can Good Emerge From The Pressure To Generate Revenue?
July 2, 2007 4:53 PM This Just In: General Counsel Less Than Thrilled With Their Outside Counsel
July 2, 2007 8:24 AM Interesting Article on Alternative Fees and Hourly Rates
June 21, 2007 4:22 PM Influential Business Leader Speaks. Please Listen.
June 16, 2007 8:58 AM Like Sheep To The Slaughter
June 12, 2007 9:55 AM Demand Destruction.
June 12, 2007 9:32 AM Back To Regular Programing--Billable Hours Run Amuck
May 13, 2007 7:00 AM California Firms Announce "Salary Increases Will Not Be Passed Along To Clients." Can We Believe Them?
May 9, 2007 8:21 AM More Associate Raises. More Client Distress.
May 8, 2007 5:37 PM Time Sheets and Buggy Whips
May 8, 2007 4:55 PM Further Data Critical Of The Hourly Rate System
May 2, 2007 4:15 PM Hourly Billing Abuses On The Rise?
May 2, 2007 10:56 AM Great WSJ Article On Alternative Fees
March 20, 2007 1:40 PM More On The Death Of The Hourly Rate
March 10, 2007 6:37 AM NEWS FLASH! Reports of the Death of Hourly Rates Greatly Exaggerated!
March 9, 2007 7:12 AM Flash Announcement: The Billable Hour Is Dead
February 6, 2007 9:56 AM The Coming Revolution--Closer yet
August 3, 2006 2:39 PM "Timesheet Terrors"
January 25, 2006 10:21 AM Associate Pay Raises
January 18, 2006 8:51 AM Its Not Price. Its Value.
January 18, 2006 7:55 AM Outsourcing Litigation Oversight
January 17, 2006 4:57 PM New Book by Ron Baker: Pricing On Purpose
January 7, 2006 3:52 PM Four Realities of Value Based Pricing--The Second Reality
January 6, 2006 4:49 PM Cutting Inside Counsel: Perfect Opportunity For Fixed Fee Agreements
December 6, 2005 1:34 PM Clients, Not Firms, Control The Future Of The Billable Hour
December 6, 2005 1:20 PM The Annual Rite Of Passage: Raising Rates
November 23, 2005 9:51 PM This Is Really Pathetic
November 23, 2005 2:19 PM Four Realities Of Value-Based Pricing--The First Reality
November 21, 2005 7:04 PM Another Problem Solved By Alternate Fee Arrangements
October 7, 2005 2:38 PM Alternative Fees. Boutique Firms Relentlessly Focused On Client Service. I Rest My Case.
August 23, 2005 10:37 AM Is There A Cost To Change Counsel?
August 16, 2005 8:18 AM Advertising to Lawyers Still Pushes Increasing Billable Hours
August 7, 2005 7:19 AM Joel Hennning disses hourly billing
July 6, 2005 11:21 AM SURVEY OF IN-HOUSE LAWYERS
June 30, 2005 8:06 AM Alternative Fees Should Go Beyond Specific Matters To Build Strong Relationships With In-House Counsel
June 20, 2005 9:13 PM Courage. (And no, this is not a tribute to Dan Rather)
May 31, 2005 8:54 PM The Boat, Part IV: Can Willing Buyers Find Willing Sellers?
May 24, 2005 2:06 PM The Boat Part III--Skin in the Game
May 21, 2005 1:19 PM Report From The Boat--Part II
May 18, 2005 10:30 AM The Boat Report--Part I
May 10, 2005 5:21 PM The Five C's of Value
May 10, 2005 7:13 AM Is It Possible To Work That Hard?
May 2, 2005 5:02 PM A Link to the McGuire Woods ad! (I hope)
April 28, 2005 9:02 PM Will McGuire Woods Now Totally Abandon The Billable Hour????
April 23, 2005 4:32 AM The chicken or the egg?
April 18, 2005 10:15 AM Is McGuire Woods walking the walk?
April 14, 2005 7:43 AM The billable hour? Don't get me started!

Leadership and Management

December 5, 2009 12:06 PM You'll like irrelevance even less
December 3, 2009 8:42 AM Bill Belichick could never be a Managing Partner
November 30, 2009 6:37 AM To Be Blind To Changes In the Legal Profession
November 20, 2009 3:35 PM DejaVu all over: bad habits are hard to break
November 17, 2009 7:04 PM Designating Someone To Argue "Con"
November 17, 2009 6:28 PM Change and organizational risk
November 16, 2009 8:13 PM Self-critical analysis is needed now more than ever
November 5, 2009 1:51 PM The Difference Between Ownership and Management
August 31, 2009 2:30 PM The Leadership Gap
August 25, 2009 9:14 AM Urgency Borne of Panic Is Not Healthy
August 17, 2009 9:59 AM "What happens if ....?"
July 17, 2009 12:10 PM Work LIfe Balance and the Kobayashi Maru
July 15, 2009 12:02 AM BigLaw Partner Compensation Systems Hurt Clients
July 4, 2009 11:18 AM A Lesson From Our Forefathers
June 30, 2009 1:41 PM If Not Now, ....(well, why waste a great quote)?
June 21, 2009 8:34 PM The Mastodon . . . whistles past the graveyard?
June 17, 2009 5:28 PM Designing The Nuclear Supercarrier Of The Future and The Practice Of Law
June 16, 2009 10:02 AM Can BigLaw Afford To Look Askance At Contract Lawyers
June 10, 2009 3:27 PM Worst Law Firm Decision Imaginable?
June 9, 2009 7:37 AM But Who Insures My Profitability?
May 10, 2009 5:46 PM Our We Diverting Focus On Our Clients?
March 11, 2009 11:02 AM Innovation During The Downturn? BigLaw Apparently Says No
March 1, 2009 1:37 PM Who Is Accountable For The Lack Of Vision?
February 16, 2009 12:19 PM Behind the Curtain
February 9, 2009 1:01 AM What Ever Happened To Standing Behind Your Work?
February 4, 2009 9:44 AM Optics Count
January 8, 2009 9:09 PM Fred Bartlit Spices Up Legal On Ramp Discussions On Hourly Rates and Big Firms
January 7, 2009 8:21 AM Cravath To Declare War On Billable Hour?
December 18, 2008 6:00 PM Surviving The Economic Free-Fall: Experts Offer Insights
January 19, 2008 12:35 PM Will The Perfect Storm Fundamentally Alter The Foundation Of The Profession?
July 17, 2007 8:14 AM After The Mistake Redux
July 12, 2007 8:17 AM Diversity And Quality: A Candid Discussion Is Required
July 3, 2007 10:46 AM Can Good Emerge From The Pressure To Generate Revenue?
July 2, 2007 4:53 PM This Just In: General Counsel Less Than Thrilled With Their Outside Counsel
July 2, 2007 3:16 PM Some Insights Into The Role Of Culture In Firm Performance
June 27, 2007 11:12 AM Hungry? Learn from Bob Dylan and the Buffalo
June 21, 2007 4:22 PM Influential Business Leader Speaks. Please Listen.
June 20, 2007 7:53 PM Recipe For Success
May 24, 2007 8:22 AM One GC's Prediction: BigLaw Goes The Way Of The Mastadon
May 17, 2007 9:39 PM Who Speaks For The Client?
May 13, 2007 7:00 AM California Firms Announce "Salary Increases Will Not Be Passed Along To Clients." Can We Believe Them?
May 10, 2007 2:39 PM The Problem With Surveys
May 9, 2007 8:21 AM More Associate Raises. More Client Distress.
April 22, 2007 12:42 PM Good To Good? Or Stated Another Way, Is Greatness Just Marketing Fluff?
March 16, 2007 11:56 AM Do You Prefer Things The Way They Are?
March 7, 2007 10:27 AM Clients To Lawyers: "Yo! Over Here. I'm Still Relevant!"
February 27, 2007 10:54 AM Follow-up: Culture Confounding Marketing Innovation
February 14, 2007 8:15 PM Is Culture Change A Prerequisite To Marketing Success?
September 4, 2006 1:23 PM The Ultimate Client Relationship Nightmare
August 23, 2006 6:55 PM STOP THE PRESSES: RESEARCH SHOWS LAWYERS ARE NOT CREATIVE!
August 9, 2006 7:47 AM BIG NEWS: BIG FIRM ASSOCIATE PAY SOARS, CLIENTS DANCE IN STREETS
August 4, 2006 10:49 AM What Tony and Jim Know That The Rest Of Us Don't
August 4, 2006 10:10 AM The Bus Ride Continues
July 27, 2006 12:30 PM Overcoming The Lake Wobegon Effect
July 27, 2006 7:53 AM The Bus Methaphor: Further Thoughts
June 29, 2006 4:08 PM The Right People Dissolve Complacency
June 28, 2006 6:20 AM Tom Collins Hits Walk-off Home Run In Discussion About Obstacles To Law Firm Planning
June 27, 2006 8:25 PM The World Is Flat--Part Deux
June 27, 2006 7:46 PM If The World Is Flat, Law Firms Must [fill in blank] To Survive
June 27, 2006 8:07 AM Gerry Riskin and The Seven Laws Of Change Management
April 8, 2006 8:49 AM Associates Required To Bill 8,760 Hours Per Year
January 25, 2006 10:21 AM Associate Pay Raises
January 22, 2006 7:15 PM Is Rainmaking A Learned Skill Or A Natural Trait?
January 17, 2006 3:33 PM Emasculating Chief Marketing Officers Is Not A Good Thing
January 13, 2006 7:46 AM Good Leadership Story
January 10, 2006 9:48 PM You have to work hard to get the "Eye-sparkle factor"
January 9, 2006 12:08 PM The Value Of Vigorous Debate
January 6, 2006 4:26 PM Another example of lack of accountability hurting a firm
January 6, 2006 1:45 PM The Importance Of Execution
January 5, 2006 9:21 PM Good discussions about Branding
January 2, 2006 7:15 PM The Essence of Leadership
December 28, 2005 9:09 AM The Geography of Great Client Service
December 27, 2005 1:35 PM Driving Change: Chicken or Egg, Client or Law Firm?
December 27, 2005 9:33 AM Building A Client Service Culture
December 13, 2005 2:43 PM Clients--Is this the kind of team you want on your matter?
December 8, 2005 4:32 PM And Increasing Associate To Partner Leverage Benefits Clients Exactly How?
December 7, 2005 10:42 AM After Hours Training?
November 23, 2005 10:14 PM Six Sigma A Tool To Serve
November 22, 2005 3:38 PM Why Not Listening Training?
November 21, 2005 2:33 PM The Value Of Speaking To A Person
November 21, 2005 2:14 PM It takes a Village
November 21, 2005 12:56 PM Can I introduce you to my partner (pssst--what's your name?)?
September 27, 2005 8:11 AM Another Endorsement For Passion
September 15, 2005 3:45 PM McDonald's, Soda Cups, Cisco And The Use of Technology
August 7, 2005 6:33 AM Deposition Skills Hindering Effective Law Firm Leadership?
July 26, 2005 8:51 AM Yours, Mine and Ours: Why Clients Benefit From Deep Relationships With Their Law Firms
June 16, 2005 9:30 PM Summer Associates and Client Service
June 5, 2005 9:25 AM The Importance of Leadership
June 1, 2005 9:22 PM The Importance Of Time
May 19, 2005 12:23 PM Running A Law Firm Like Southwest Airlines
April 29, 2005 4:43 PM Accountability

Legal Info

January 30, 2006 10:16 PM Disclaimer
January 30, 2006 10:12 PM Privacy Policy

Legal Services

February 27, 2006 10:52 PM Valorem's Services

Links

November 25, 2008 7:49 AM Get Creative--Merrilyn Astin Tarlton's discussions of creativity in the practice of law
October 20, 2008 11:24 AM InHouse ACCess: ACC leads the drive for value
September 30, 2008 8:27 AM Law21--Dispatches from a legal profession on the brink
September 30, 2008 8:18 AM The Marcus Letter
March 12, 2007 10:30 AM Flat Fee IP
January 28, 2007 8:05 AM Legal Marketing Secrets . . . .by Cole Silver
August 14, 2006 4:03 PM The Adventure Of Strategy ... by Edge partner Rob Millard
March 6, 2006 11:59 PM tompeters!...Leadership Insights from a Guru
March 6, 2006 11:58 PM [non]billable hour...Changing professional practice one idea at a time
March 6, 2006 11:56 PM What About Clients?...Another lawyer joins me in focusing on providing top service to our clients
March 6, 2006 11:55 PM The Wired GC...Corporate Law from the inside out
March 6, 2006 11:54 PM The Common Scold ... Journalist/lawyer/Yankees fanatic
March 6, 2006 11:52 PM Legal Marketing :: Tom Kane :: Law Firm Marketing for Lawyers & Attorneys...Marketing Tips For Small and Mid-sized firms and individual attorneys
March 6, 2006 11:49 PM Law Department Management
March 6, 2006 11:48 PM Larry Bodine's Professional Marketing Blog...Great marketing insights for lawyers
March 6, 2006 11:46 PM Inhouse Blog--News for Inhouse Lawyers...Practice tips for inside counsel
March 6, 2006 11:45 PM Greatest American Lawyer...An anonymous lawyer's effort to change the way law is practiced one blog post at a time
March 6, 2006 11:43 PM Golden Practices Marketing...ideas from the President and CEO of Golden Marketing
March 1, 2006 9:26 PM DennisKennedy.com...Insights from a technologically advanced lawyer
March 1, 2006 9:24 PM David Maister > Passion, People and Principles...The blog of one of the leading advisors to PSFs.
March 1, 2006 9:21 PM Amazing Firms, Amazing Practices...Gerry Riskin's blawg on the operation and management of law firms
March 1, 2006 8:45 PM Adam Smith, Esq... an inquiry into the economics of law firms

Marketing, Branding and Sales

February 19, 2010 3:33 PM Lessons from Blast Emails
February 13, 2010 11:00 AM Does buying "The Brand" ensure quality?
November 16, 2009 7:31 AM Example of WWGD? in action
June 24, 2009 1:06 PM "Dedicated to providing thoughtful answers."
August 21, 2008 3:07 PM Telling the Truth
January 23, 2008 8:31 AM Marketing Partner Forum Slides Now Available
July 16, 2007 10:29 AM "The Brand Called You"
March 20, 2007 3:17 PM The Hidden Truth Of Marketing and Sales
February 7, 2006 9:28 PM Brands, Lovemarks and Tattoos
February 7, 2006 8:37 AM Do, Don't Say, Marketing
February 2, 2006 2:25 PM Marketing: A "Client's" Take
February 2, 2006 8:20 AM It Takes A Village To Attract and Maintain Great Clients
January 22, 2006 9:21 PM Branding? YES!
January 22, 2006 8:24 PM Short Summary Of 2006 Marketing Partner Forum
January 22, 2006 7:15 PM Is Rainmaking A Learned Skill Or A Natural Trait?
January 22, 2006 5:50 PM My Marketing Partner Forum Speech Slides Attached
September 15, 2005 11:28 AM What Is The Best Way To Say "Thank You" In A Special Way?
September 6, 2005 3:59 PM Holiday Cards--HELP!
August 14, 2005 8:15 AM Email Marketing? What Do Your Clients Think?
August 1, 2005 5:50 AM Mind Your Manners
July 29, 2005 9:01 PM Home Phone Numbers? Cell Phone Numbers?
July 13, 2005 9:16 AM The Impact Of "Negative" Referrals
July 7, 2005 9:41 AM Service Lessons From The World Of Accounting
July 7, 2005 6:44 AM Speakerphones Bad, Handwritten Notes Good
July 6, 2005 11:08 AM Email an Impediment To Perfect Service?
June 21, 2005 5:32 PM Response to Comment: Does Good Marketing Eliminate The Need For Sales?
June 21, 2005 6:09 AM Blocking and Tackling=Sales

On The Inside

August 5, 2005 6:39 AM What Is Up With The Auto Industry?
July 25, 2005 9:14 PM Litigation And Service

People, Places and Blawgs

February 23, 2010 12:07 PM Thanks to LexBlog for post about moi!
February 5, 2010 1:50 PM Welcome Confluence Law Partners to Blawgo-sphere
January 10, 2010 3:32 PM Nicole Auerbach named one of the Top 50 Women Lawyers in Illinois
November 9, 2009 7:19 AM Want to think about the future of law?
November 4, 2009 7:48 PM Ed Reeser, Bruce Lee and the Corsican Mouse
October 6, 2009 10:26 AM We mourn the passing of Craig Johnson of Virtual Law Partners
September 30, 2009 4:35 PM WOW! Jordan Furlong joins Edge International!
September 1, 2009 1:38 PM Stuart Chanen joins Valorem!
August 31, 2009 4:32 PM If all lunches were like this ...
August 28, 2009 9:41 AM Jay Shepherd Reveals Secrets To Flat Fee Pricing
August 27, 2009 12:03 PM Jim Calloway: BigLaw billing practices will NOT return to normal
August 27, 2009 10:35 AM Rob Millard's Insights Into The Future Of Law
August 26, 2009 12:00 AM I am honored to be a Legal Rebel
August 25, 2009 12:00 AM DataCert To Host Seminars on AFAs: Yours Truly Speaking
August 17, 2009 9:59 AM "What happens if ....?"
August 6, 2009 3:19 PM Rain Today Publishes Lamb-Auerbach Article On Client Loyalty As By-Product Of Great Leadership
August 2, 2009 9:18 PM Jim Hassett releases 3rd Edition of Guide To Alternative Fees
July 11, 2009 12:11 PM Valorem Improvement Contest
June 28, 2009 5:03 PM Celebrate What You Have.
June 17, 2009 4:09 PM Thanks To Adrian Dayton For Podcast Interview
June 16, 2009 12:01 AM Short Time Offer: Creating A Marketing Habit in 21 Days
June 10, 2009 2:38 PM Excellent Book: Personality not included--why companies lose their authenticity and how great brands get it back
June 1, 2009 8:58 AM Sandra Day O'Connor, Nicole Auerbach and Roberta Liebenberg
May 16, 2009 7:17 AM The One Piece Of Advice You Need To Earn Your Clients' Loyalty
May 7, 2009 4:24 PM Inside Counsel: If Your Budget Has Been Cut, Call Pam
April 20, 2009 7:53 PM The Future Of Law?
April 5, 2009 1:17 PM Inside Counsel Superconference: The Future Of Fees
March 9, 2009 6:11 PM Congrats to Nicole Auerbach, Superwoman JD
February 26, 2009 9:21 PM How Do Boutique Law Firms Deliver Greater Value With Alternative Fees
February 11, 2009 3:20 PM Excellent Article: "Surviving In The Current Cascade Of Economic Disaster"
January 20, 2009 12:09 PM The United States of America
January 16, 2009 10:40 AM Jim Hassett Takes A Detour--But It's Worth It
December 30, 2008 12:37 PM News Flash!! Pat Lamb Is Speechless
November 24, 2008 11:55 AM Law Practice Today Roundtable Discussion On Economy And Law Firm Response
October 20, 2008 11:42 AM ACC Launches Blog Addressing Fees and More
September 29, 2008 11:59 PM The Value Challenge
June 27, 2008 8:47 AM Book Review: Your Witness
June 27, 2008 8:23 AM Book Review: The Curmudgeon's Guide To Practicing Law
June 16, 2008 9:30 AM Were You Born To Blog? Chicago Panel of Bloggers Provides Insights
April 5, 2008 6:03 PM Valorem Grows! Nicole Nehama Auerbach Joins Valorem.
March 26, 2008 9:28 AM Client Service Insights Back For Season 2
March 11, 2008 4:13 PM Interested In Improving Your Business Development Skills?
January 28, 2008 8:10 AM An Brief Introduction to Cole Silver
August 17, 2007 9:03 AM New Book On Client Service
August 3, 2007 1:32 PM Gerry Riskin's Forecast: Stormy Times Ahead
July 30, 2007 10:59 AM TechnoLawyer eBook Makes Legal Publishing History
May 10, 2007 2:24 PM Client Service Lessons And So Much More
March 12, 2007 10:16 AM Blogosphere Welcomes Anne Reed's Insights Into Juries
February 7, 2007 10:27 AM Client Service Evolves Into Something More
November 21, 2006 7:26 AM Holiday Gifts That Show A Sense Of Humor
August 10, 2006 3:27 PM Edge Rocks The Globe!
March 2, 2006 6:44 AM Congratulations to Ernie the Attorney
February 15, 2006 9:06 PM Michelle Golden: Wow!
February 15, 2006 7:59 PM Marketing Conference in NY in May
February 12, 2006 1:16 PM Gerry Riskin: Retreat Leader Extraordinaire
February 8, 2006 8:01 AM Countdown to Gerry Riskin!
February 8, 2006 7:52 AM Congratulations to Michelle Golden
January 23, 2006 5:13 PM David Maister joins blogosphere
January 4, 2006 11:26 AM Annual Blawg Awards--New Category Needed
January 2, 2006 11:24 AM Thanks To So Many
January 2, 2006 11:02 AM Execute Those Resolutions
December 17, 2005 10:18 PM Harry Beckwith On Passion
December 17, 2005 7:41 PM A Personal Thank You To Someone Truly Commited To Great Client Service
December 13, 2005 8:59 AM Tom Kane's Legal Marketing Blog Added To My List of "Must-Read" Blogs
November 21, 2005 9:14 AM "What about Clients" Added To List Of My Favorite Blawgs
September 14, 2005 7:26 AM Google: Great Example of Customer Service
September 6, 2005 8:49 PM WOW!--Thank you
August 31, 2005 12:13 PM Hurricane Katrina
August 1, 2005 5:49 AM Golden Practices Now Illuminates My Favorite Blogs
July 25, 2005 10:05 PM Amazing Firms Blog Added To Blogroll
June 23, 2005 9:45 PM Talk About A Power Breakfast!
June 16, 2005 4:15 PM Just Added--My Favorite Blogs
April 11, 2005 2:18 PM Consigliere

Selection of counsel

August 17, 2006 9:01 AM The Case Of 1 + 1 = 5
August 12, 2006 5:21 PM Whoever Said "Good Grammar Costs Nothing" Hasn't Read This
August 8, 2006 6:52 PM New Targets For Clients
February 14, 2006 4:26 PM Selecting Outside Counsel
January 7, 2006 8:48 AM NBA Centers Illustrate The Value Of Being Big
January 5, 2006 8:57 PM Clients: Are You A Big Fish In The Pond?

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Trends and Innovations

February 12, 2006 7:44 PM Exemplar Law Partners: Godspeed and good luck with your venture
January 18, 2006 7:55 AM Outsourcing Litigation Oversight
January 7, 2006 9:11 AM Invitation To Ralph Palumbo To Join Blogosphere
January 6, 2006 4:49 PM Cutting Inside Counsel: Perfect Opportunity For Fixed Fee Agreements
January 4, 2006 5:09 PM Six Sigma Not A Popular Tool Among Amlaw 200: What would Jack Welch think?
December 9, 2005 9:13 PM An Opportunity For In House Lawyers To Work With Lawyers Truly Committed To Client Service
December 7, 2005 1:48 PM Outsourcing the legal function--or at least parts of it
November 23, 2005 10:14 PM Six Sigma A Tool To Serve
July 14, 2005 6:42 AM LISTEN!
July 11, 2005 9:10 AM Client Service: Separating Fact from Fiction (Part I)
May 5, 2005 7:47 AM Conflicts and Client Service
May 2, 2005 9:32 AM Use of Procurement Executives: A New Trend?
April 16, 2005 4:16 PM Making your IT person part of your team