Some clients make you love working for them. They make you want to excel. They bring out the best you have to offer. DSW is one such client, and I just have to share the experience we had yesterday. In December, we won a trial for DSW. It was the company’s first trial–they want to… Continue Reading
Category Archives: People, Places and Blawgs
Subscribe to People, Places and Blawgs RSS FeedScoring client service–great idea from Matt Homann
Posted in Client Service, Commentary, People, Places and BlawgsI loved this post by Matt Homann suggesting lawyers score their client service on the quality of the client’s experience as well as the quality of the result. Matt’s “scorecard” is included at left. Matt’s suggestion is to ask your clients to show where you fit in the quality of experience/quality of result chart and… Continue Reading
New book on customer service
Posted in General, People, Places and Blawgs, UncategorizedComing February 7, Uncommon Service was featured today in the Daily Stat. Here is the write up on the book from the HBR store: Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long… Continue Reading
Patent Litigator Martin Lefevour joins Valorem Law Group
Posted in General, People, Places and Blawgs, UncategorizedMy partners and I are pleased to announce that patent litigator Marty Lefevour has joined our number (formal bio here). Marty has a wealth of experience, both as an inside lawyer and as a partner at Katten Muchin. The subject matter of the litigation has been quite diverse, including software and internet-based technologies, financial exchange… Continue Reading
Valorem’s Nicole Auerbach Receives Leadership Award
Posted in People, Places and BlawgsThe Coalition of Women’s Initiatives in Law is holding its Second Annual Leadership Forum this afternoon and evening. My partner, Nicole Auerbach,is receiving this year’s Coalition Leadership Award. It is richly deserved. My partners and colleagues join me in extending our congratulations to the heart and soul of Valorem. No one better exemplifies what it… Continue Reading
Latest Issue of Edge International Review Now Out!
Posted in People, Places and BlawgsThe latest issue of Edge International Review, authored by the principals of Edge International, is now out. Terrific articles by Pam Woldow and Doug Richardson onCreating a "communication engine" through legal project management; Ed Wesemann on What reputation really means (Hint: It’s not brand); and Jordan Furlong and Gerry Riskin on 7 business development tactics… Continue Reading
Be inspired.
Posted in People, Places and Blawgs1955-2011
Great Advice–are you following?
Posted in Commentary, People, Places and BlawgsDan Hull blogs at What About Paris?, occasionally known at What About Clients? WAP?/WAC? is an eclectic mix of things, many offbeat and many thought-provoking. But what separates WAP?/WAC? from many other blogs is Dan’s occasional free advice. It is always worth its weight in gold. For example, in a recent post, Dan discussed the… Continue Reading
Nicole Auerbach will be speaking on ACI’s Reducing Legal Costs forum in October
Posted in People, Places and BlawgsMy inestimable partner, Nicole Auerbach, will be speaking at ACI’s 6th Annual Forum on Reducing Legal Costs, being held on October 20-21 at the Union League Club in Philadelphia. Joining Nicole to discuss practical guidance from those who have led the way on cost reduction initiatives are Ward Classen of CSC, my friend Susan Hackett… Continue Reading
Susan Hackett is going to Broadway!
Posted in Commentary, People, Places and BlawgsWhen we opened Valorem on January 1, 2008, my partners and I began discussing who we needed to visit to get guidance and counseling on everything from operational issues to getting word out to the marketplace. The person at the top of my list was Susan Hackett. We went to lunch. Susan did not disappoint. She… Continue Reading
The Power of Why
Posted in People, Places and BlawgsWhy does Apple, which was once just a computer company, succeed when it branches out into MP3 players, phones and other products, while Microsoft fails? Why do some poorly funded upstarts thrive while other better funded ones don’t? Why do some firms "connect" with clients while others don’t? You can get an answer in 18… Continue Reading
New Series on Client-Law Firm Value Collaboration
Posted in People, Places and BlawgsMy partner Nicole Auerbach and Karen Klein, the General Counsel of our client, Kayak.com, began blogging today as part of the Association of Corporate Counsel Client-Firm Value Series. You can find the first post here. Aside from my obvious delight in having Valorem and Kayak featured in the ACC offering, I think one of the… Continue Reading
Latest Issue of Edge International Review Now Availble–A Must Read
Posted in People, Places and BlawgsMy friends at Edge International, in my view the leading international legal consultancy have released the latest Edge International Review. The entire issue qualifies as a "must read", at least in my view. The issue contains an article by Pam Woldow on project management and a related article by Doug Richardson on how to get… Continue Reading
Honored to be member of the lastest inductees as Fellows in College Of Law Practice Management
Posted in People, Places and BlawgsWhat is the College of Law Practice Management? Here is its mission: The College of Law Practice Management was formed in 1994 to honor and recognize distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice… Continue Reading
Simon Tupman’s New Book is released
Posted in People, Places and BlawgsNoted author Simon Tupman, whose previous works include Why Lawyers Should Eat Bananas, has just released his latest book, Legal Eagles. The book is described this way: Simon Tupman’s latest book Legal Eagles profiles sixteen visionary lawyers from around the globe who are changing people’s lives and making a difference in the world. Interviewed by… Continue Reading
Honors Flow to FMC Technologies’ Jeff Carr
Posted in People, Places and BlawgsThe last several weeks have been big ones for my friend and client, Jeff Carr. Jeff is the General Counsel of FMC Technologies. First, Jeff and his fantastic team were named a Top 10 Most Innovative Law Department by Inside Counsel. Last week, Jeff was named one of the 2010 winners of the Corporate Leadership Award… Continue Reading
Paul Lippe’s view of the future.
Posted in People, Places and Blawgs
AT&T Joins Customer Service Hall of Shame
Posted in People, Places and BlawgsI have been an AT&T wireless phone forever. Remember when cell phones were the size of Rhode Island? I was a wireless customer then. And since. But change is a good thing, especially when a customer’s loyalty doesn’t count for anything. In February 2008, I bought an iPhone. To get the best price, I had… Continue Reading
Nice “pub” for Nicole and Valorem!
Posted in People, Places and BlawgsCrain’s Chicago Business just did a wonderful feature on Valorem and our partner, Nicole Auerbach. The article refers to me as 54. Ha! Not until next May. But despite that error, it’s still nice to be recognized by Crain’s.
Pam Woldow Joins Edge International
Posted in People, Places and BlawgsI am delighted to be able share the news that Pam Woldow has joined Edge International. Those who have read my blog before know that I make no secret of the extraordinary regard I have for Edge, and my friends Gerry Riskin, Rob Millard and Jordan Furlong. Edge is a dominant force in the world… Continue Reading
My Book Is Here! Lamb On Alternative Fees
Posted in People, Places and BlawgsI am thrilled to announce the publication of my book, Alternative Fee Arrangements: Value Fees and the Changing Legal Market. While Shakespeare has nothing to worry about, I do think I have managed to add to the relevant knowledge on value fees. At least I hope I have. The table of contents and… Continue Reading
ACC To Provide Executive Education In Use of Value Fees
Posted in People, Places and BlawgsOne of the hardest things about Value Fees is getting beyond the theory and into practice. How do price a case? No inside counsel wants to be taken advantage of. The Association of Corporate Counsel has recognized the problem and is offering a two day Executive Education program that will be limited to in-house… Continue Reading
Legal Issues, Business Solutions
Posted in People, Places and BlawgsIn January, my colleague Hank Turner started a blog, Legal Issues, Business Solutions. Lots of people start blogs and then lose interest, so I held my tongue (really, my fingers) and didn’t post about it. I waited to see if Hank would bring the discipline and sharp mind to his blog that he brings to… Continue Reading
My Profound Thanks
Posted in People, Places and BlawgsI have written many times about Jeff Carr, the iconic General Counsel of FMC Technologies. Jeff is a client, a friend and a teacher. He is a thought-leader in the profession. In a recent interview (sub. req.), Jeff was asked if there was one attorney who had impressed him, and why. Here’s his answer: A. Gotta… Continue Reading