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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: People, Places and Blawgs

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Posted in General, People, Places and Blawgs

  I have the great privilege of presenting with Nancy Jessen, Managing Director of Huron Consulting, in a webinar on November 10, 2014.  The program is Disrupt Law: Keys to Employ ‘Disruptive’ Legal Service Strategies that Lock In Clients, and  Increase Partner Profits, and the topics to be covered include: How some firms are using… Continue Reading

Kudos to Jeff Carr

Posted in People, Places and Blawgs

Regular readers know that Jeff Carr, the General Counsel of FMC Technologies, is my mentor, my client and my friend.  Our relationship evolved in that order.  I am very proud of each of these steps in the growth of our personal relationship–anytime you can develop a strong friendship with someone who is smart, ethical, funny,… Continue Reading

Quick review of Content Marketing and Publishing Strategies for Law Firms

Posted in General, People, Places and Blawgs

Those familiar with my writings know that I am a huge fan of Jordan Furlong.  His thinking is illuminating and his writing is extraordinary.  Jordan, who is both a partner with Edge International and a consultant with Stem Legal, has teamed with Stem Legal’s Founder Steve Matthews to produce Content Marketing and Publishing Strategies for… Continue Reading

Great insights on patchwork mentors

Posted in People, Places and Blawgs

The latest insight from my partner, Nicole Auerbach, in her monthly feature, Insights From The Corner Office (even though she voluntarily gave up her corner office for more windows and a better view): It is commonly held that people with mentors progress faster and are more satisfied with their careers than those without mentors.  It will probably… Continue Reading

Making the most of meetings–Bill Clinton style

Posted in Commentary, General, People, Places and Blawgs

  Scott Curran, the Deputy General Counsel of The Clinton Foundation (yes, that Clinton Foundation), was this year’s first guest speaker at Valorem’s “Lunch With a Cool Person.”  The mug  presented to Scott confirms he is, in fact, a “Cool Person.”  Scott was incredibly gracious with his time and his insights and ideas, and my… Continue Reading

Valorem’s Manotti Jenkins joins FlatFeeIP blog as Contributor

Posted in People, Places and Blawgs

The FlatFeeIP blog fits into Valorem’s wheelhouse: it addresses the importance of value fees in IP litigation, particularly patent litigation.  That is what Valorem does–litigation for fixed fees–so it only made sense for our patent guys to team with Dave Bohrer, the blog’s publisher.  Today is my partner Manotti Jenkins‘ innaugural post–Why Samsung Losing Its… Continue Reading

Transparent pricing: the future

Posted in People, Places and Blawgs

In many speeches, I have urged in-house counsel to pool their pricing information since doing so, and making it public, would create targets that competitive law firms would try to beat.  I believe that price transparency, which clients have within their power, will have the single largest effect on lowering prices and increasing value.  But… Continue Reading

Sam Yagan, founder of OkCupid.com is definitely a “cool person”

Posted in People, Places and Blawgs

At Valorem, we periodically host “Lunch with a Coop Person.”  Today’s “cool person” was Sam Yagan, founder and CEO of OkCupid.com.  Sam is a serial entrepreneur, having started SparkNotes and eDonkey, among others.  It was great hearing his views on the traits of an entrepreneur.  One of the key traits he identified was a bias… Continue Reading

Some thoughts on “The Low Delta Firm”

Posted in Commentary, People, Places and Blawgs

My friend Pam Woldow of Edge International writes a fantastic blog, At the Intersection, “where General Counsel and Law Firms connect.”  It is a must read, most recently shown by Pam’s post, The Low Delta Firm.  Pam writes: Client demands for better efficiency, predictability, cost-effectiveness and communication are being translated into a new set of… Continue Reading

Scoring client service–great idea from Matt Homann

Posted in Client Service, Commentary, People, Places and Blawgs

I loved this post by Matt Homann suggesting lawyers score their client service on the quality of the client’s experience as well as the quality of the result.  Matt’s “scorecard” is included at left.  Matt’s suggestion is to ask your clients to show where you fit in the quality of experience/quality of result chart and… Continue Reading

Patent Litigator Martin Lefevour joins Valorem Law Group

Posted in General, People, Places and Blawgs, Uncategorized

My partners and I are pleased to announce that patent litigator Marty Lefevour has joined our number (formal bio here).  Marty has a wealth of experience, both as an inside lawyer and as a partner at Katten Muchin.  The subject matter of the litigation has been quite diverse, including software and internet-based technologies, financial exchange… Continue Reading

Valorem’s Nicole Auerbach Receives Leadership Award

Posted in People, Places and Blawgs

The Coalition of Women’s Initiatives in Law is holding its Second Annual Leadership Forum this afternoon and evening.  My partner, Nicole Auerbach,is receiving this year’s Coalition Leadership Award.  It is richly deserved. My partners and colleagues join me in extending our congratulations to the heart and soul of Valorem.  No one better exemplifies what it… Continue Reading

Latest Issue of Edge International Review Now Out!

Posted in People, Places and Blawgs

The latest issue of Edge International Review, authored by the principals of Edge International, is now out.  Terrific articles by Pam Woldow and Doug Richardson  onCreating a "communication engine" through legal project management; Ed Wesemann on What reputation really means (Hint: It’s not brand); and Jordan Furlong and Gerry Riskin on 7 business development tactics… Continue Reading

Great Advice–are you following?

Posted in Commentary, People, Places and Blawgs

Dan Hull blogs at What About Paris?, occasionally known at What About Clients? WAP?/WAC? is an eclectic mix of things, many offbeat and many thought-provoking.  But what separates WAP?/WAC? from many other blogs is Dan’s occasional free advice.  It is always worth its weight in gold.  For example, in a recent post, Dan discussed the… Continue Reading

Nicole Auerbach will be speaking on ACI’s Reducing Legal Costs forum in October

Posted in People, Places and Blawgs

My inestimable partner, Nicole Auerbach, will be speaking at ACI’s 6th Annual Forum on Reducing Legal Costs, being held on October 20-21 at the Union League Club in Philadelphia.  Joining Nicole to discuss practical guidance from those who have led the way on cost reduction initiatives are Ward Classen of CSC, my friend Susan Hackett… Continue Reading

The Power of Why

Posted in People, Places and Blawgs

Why does Apple, which was once just a computer company, succeed when it branches out into MP3 players, phones and other products, while Microsoft fails?  Why do some poorly funded upstarts thrive while other better funded ones don’t?  Why do some firms "connect" with clients while others don’t?  You can get an answer in 18… Continue Reading