I wrote my first blog post on April 10, 2005, and I have published 968 posts since then. To be candid, not all of the posts related to client service issues, the blog’s name notwithstanding. But a good many of the posts have addressed client service. It has been a passion of mine since long before I even heard of blogging, let alone actually did it. When that passion is recognized by those at whom and for whom it is directed, it is a very special moment. Actually, it is quite humbling.
I am honored and humbled to have been recognized as a Client Service MVP All-Star for 2016. The MVP designation is for those who have earned this distinction multiple times. I have been fortunate to have been named a Client Service All-Star in 2012, 2014, 2015 and now in 2016. The MVP bar has been set by H. Rodgin Cohen, the Senior Chairman of Sullivan & Cromwell, who has been named an All-Star 14 times, a truly admirable accomplishment.
No attorney or firm can self-nominate, self-refer nor pay to be included. The only possible avenue for becoming a BTI Client Service All-Star is for corporate counsel to identify an attorney who stands out—above all the others—for delivering superior client service, in an unprompted manner. Only clients select and decide.
Clients are the ultimate, indeed the only, judge of value and service quality. I am privileged to represent great clients, and this recognition means that I now have to set the bar higher.