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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: Hourly Rates and Alternatives

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“Smart” products helping lawyers capture even more time only add to hourly rate feeding frenzy

Posted in Client Service, Hourly Rates and Alternatives

I got an email today that is proof that mass emailers don’t care a bit about who receives the emails.  The mass email, on behalf of Smart WebParts, offered this enticement: Smart Time moves timekeeping into a new era, finally offering timekeepers a way to keep up with today’s hypermobile, multitasking work environments. In this new… Continue Reading

BigLaw just can’t shake it’s reliance on hours!

Posted in Hourly Rates and Alternatives, Leadership and Management

I got a kick out of a post at Above The Law, Associate Bonus Watch: Dechert’s Bonus Is Contingent On Something That Sure Sounds Like Billable Hours.  The unstated but unmistakeable conclusion from the memo is that even firms that say hours aren’t important place disproportionate importance on billable hours.  ATL quotes one tipster saying:… Continue Reading

WSJ Law Blog asks “What’s a First Year Lawyer Worth?

Posted in Commentary, Hourly Rates and Alternatives

The October 17 issue of the Wall Street Journal contains a terrific article by Ashby Jones, What’s A First-Year Lawyer Worth?  The answer, it seems, is not much, at least to some general counsel.  Several GCs are quoted talking about how they deal with the "first-year dilemma."  Here’s the definition: But lawyers said there is still… Continue Reading

WSJ Blog Picks Up On Continuing Rate Increases

Posted in Commentary, Hourly Rates and Alternatives

I recently noted that law firms were continuing to increase rates even though their clients were experiencing difficult times.  The Wall Street Journal Law Blog picked up on the story.  I love Nathan Koppel’s concluding line: "color us surprised." In reality, it is really not surprising.  It reflects a paralysis of thinking and imagination.  By … Continue Reading

The Billable Hour, The Supreme Court and a Dog’s Tail

Posted in Commentary, Hourly Rates and Alternatives

  We now know who to blame for the billable hour.  Or at least who to blame for its perpetuation. According to former Kirkland partner Steve Harper in  The Belly of the Beast: Yet it survives because it has powerful defenders, including the Supreme Court’s conservative five-man majority. Yes, the obstacles facing those seeking better… Continue Reading

“Law Firms Say Alternative Billing Won’t Dent Profits.” More Evidence Firms Just Don’t Get It

Posted in Commentary, Hourly Rates and Alternatives

Law360 today reports in an article Law Firms Say Alternative Billing Won’t Dent Profits (sub req.).  Hmmm.  So let’s see.  We know the virtually no firm has restructured its business model.  We know that few firms have made a real commitment to project management.  We know that few firms have made even a pretend commitment… Continue Reading

BigLaw: Advocates of the wolf in sheep’s clothing approach to Value Fees

Posted in Commentary, Hourly Rates and Alternatives

I was talking about Value Fees to two senior partners from two of the largest and best law firms in the country. Their take was that clients were not interested. This conclusion was based on the fact that they had offered clients “alternative fee proposals” and the clients had not accepted them. I asked their take on… Continue Reading

Do AFAs create the same bad incentives as hourly billing?

Posted in Commentary, Hourly Rates and Alternatives

My recent post Discounts: It’s like putting off necessary surgery drew this thoughtful comment, which I believe merits a response. First, the comment: Although you suggest that hourly billing law firms which discount will merely increase the number of billed hours to prop up their bottom lines, there is no evidence to suggest AFA firms… Continue Reading

Discounts: It’s like putting off necessary surgery

Posted in Commentary, Hourly Rates and Alternatives

  I started looking at some tweets this morning and saw an interesting one by "@jayshep" –Twitter-speak for Jay Shepherd, where he cites to an article (sub. req.) on discounting hourly rates.  The article quotes Jay as saying "It’s incredibly easy to get discounts."  I am intrigued, and continue reading: “I’ve talked to many in-house… Continue Reading

Alternative Fees: “This, too, shall pass.” Really?

Posted in Commentary, Hourly Rates and Alternatives

Let’s start with a huge caveat.  The guy doing the talking in this interview, Stephen French, is the Managing Director of Legalbill.  According to the firm’s website: Legalbill is committed to providing corporations worldwide with unsurpassed solutions for legal cost analysis and management. So, in real world terms, Legalbill manages hourly billing data, slices and… Continue Reading