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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: General

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Litigators: What’s your story?

Posted in Commentary, General, Uncategorized

Trial lawyers see a case as a story.  They are constantly thinking about the story and why the jury should care about it. Litigators see a case as a series of motions and briefs, depositions and documents. The stuff litigators see as the point of a case is just a road to the end.

Law Firm Signal and Noise: The Art of Saying Nothing

Posted in Client Service, Commentary, General

I was reading this interesting Fast Company article about what the 2016 Presidential candidates talk about when speaking of income inequality.  This statement was interesting: Does all of this talk about inequality render the term meaningless? Especially at a time when wealthy donors have unprecedented sway on elections, the idea that government must work to… Continue Reading

Why ValoremNext?

Posted in Commentary, General

A lot of people have asked why we chose this name for our prevention platform. I wanted to answer those many inquiries. My new partner Jeff Carr, the iconic former General Counsel of FMC Technologies, sometime ago defined the four stages in the evolution of law. The first stage is what Jeff refers to has… Continue Reading

Valorem Law Group’s Press Release regarding Jeff Carr

Posted in General, People, Places and Blawgs, Prevention

September 8, 2015                                                                                      FOR IMMEDIATE RELEASE Iconic General Counsel Jeffrey Carr to Join Valorem Law Group Chicago, IL – Jeffrey W. Carr, former General Counsel of Fortune Top 500 FMC Technologies, Inc. has joined the Valorem Law Group to lead ValoremNext, a platform designed to diminish the need for legal services by preventing problems before… Continue Reading

What were they thinking?

Posted in Client Service, Commentary, General

I can’t even make stuff like this up. Lawyers and invoices are a toxic combination, but the AmLaw 200 firms that are responsible for these examples have people who are supposed to prevent the lawyers from revealing their invoicing stupidity.  Here a couple of my favorite illustrations from an article too good to pass up:… Continue Reading

Some thoughts on the Top 5 Bad Excuses for Resisting Legal Project Management

Posted in Client Service, General, Leadership and Management, Trends and Innovations

Pam Woldow and Doug Richardson penned a terrific post, Top 5 Bad Excuses for Resisting Legal Project Management.  I wanted to compliment them and share some thoughts on the 5 excuses. 1. My clients don’t want or need LPM.  I had to laugh when I read this.  Most lawyers who talk about what their clients… Continue Reading

Effective torture does not make torture acceptable

Posted in General

Note: This post is a deviation from my normal topic and expresses a personal political view.  I appreciate your indulgence. I can no longer remain silent.  I hope that others abandon their silence and speak loudly on this issue, particularly during this season of renewal. I have been watching the discussions about the Senate Intelligence… Continue Reading

Still thinking: More things I think I think

Posted in Commentary, General

The wheels in my brain are still slowly moving, so here’s more of what’s on my mind. I hate it when lawyers or firms “publish” “articles” that refer to “reports” without identifying them or linking to them.  These “articles” are then referenced in places like LinkedIn, and those stories are picked up by JD Supra… Continue Reading

Posted in General, People, Places and Blawgs

  I have the great privilege of presenting with Nancy Jessen, Managing Director of Huron Consulting, in a webinar on November 10, 2014.  The program is Disrupt Law: Keys to Employ ‘Disruptive’ Legal Service Strategies that Lock In Clients, and  Increase Partner Profits, and the topics to be covered include: How some firms are using… Continue Reading

Still Thinking: More Things I think I think.

Posted in Commentary, General

Random thoughts from over the past weekend. People like recently-fired PGA President Ted Bishop, who was fired for referring to professional golfer Ian Poulter as “a little girl, “make me long for a return to the days of  Mark Twain (“I did not attend his funeral, but I sent a nice letter saying I approved… Continue Reading

Some things I think I think

Posted in Commentary, General

Do you remember Andy Rooney?  He used to do commentary on 6o Minutes.  Big, bushy eyebrows.  But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic.  My question is when did people stop thinking? When you are walking in a busy airport,… Continue Reading

Ten ideas for better depositions

Posted in Commentary, General

  I recently became involved in a case where all the depositions had already been taken.  The opposing lawyers were partners in a very large, very well-known law firm.  And my predecessors on the case came from a firm with a recognizable name.  The case was pending in Federal Court, so the depositions were all… Continue Reading

Now this is a mission statement

Posted in Commentary, General

Everybody wants the next great thing. Even us. So we are a music store, who became an airline, who became a soft drink company, who became over 200 different businesses all over the planet united by one simple common thought: We want to do what’s never been done before. We want to create stuff that’s… Continue Reading

Quick review of Content Marketing and Publishing Strategies for Law Firms

Posted in General, People, Places and Blawgs

Those familiar with my writings know that I am a huge fan of Jordan Furlong.  His thinking is illuminating and his writing is extraordinary.  Jordan, who is both a partner with Edge International and a consultant with Stem Legal, has teamed with Stem Legal’s Founder Steve Matthews to produce Content Marketing and Publishing Strategies for… Continue Reading