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In Search of Perfect Client Service Why lawyers don't seem to get it

Category Archives: General

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Some things I think I think

Posted in Commentary, General

Do you remember Andy Rooney?  He used to do commentary on 6o Minutes.  Big, bushy eyebrows.  But the thing I will always remember is when he would ask “Did you ever wonder….?” and then go into some offbeat topic.  My question is when did people stop thinking? When you are walking in a busy airport,… Continue Reading

Ten ideas for better depositions

Posted in Commentary, General

  I recently became involved in a case where all the depositions had already been taken.  The opposing lawyers were partners in a very large, very well-known law firm.  And my predecessors on the case came from a firm with a recognizable name.  The case was pending in Federal Court, so the depositions were all… Continue Reading

Now this is a mission statement

Posted in Commentary, General

Everybody wants the next great thing. Even us. So we are a music store, who became an airline, who became a soft drink company, who became over 200 different businesses all over the planet united by one simple common thought: We want to do what’s never been done before. We want to create stuff that’s… Continue Reading

Quick review of Content Marketing and Publishing Strategies for Law Firms

Posted in General, People, Places and Blawgs

Those familiar with my writings know that I am a huge fan of Jordan Furlong.  His thinking is illuminating and his writing is extraordinary.  Jordan, who is both a partner with Edge International and a consultant with Stem Legal, has teamed with Stem Legal’s Founder Steve Matthews to produce Content Marketing and Publishing Strategies for… Continue Reading

Making the most of meetings–Bill Clinton style

Posted in Commentary, General, People, Places and Blawgs

  Scott Curran, the Deputy General Counsel of The Clinton Foundation (yes, that Clinton Foundation), was this year’s first guest speaker at Valorem’s “Lunch With a Cool Person.”  The mug  presented to Scott confirms he is, in fact, a “Cool Person.”  Scott was incredibly gracious with his time and his insights and ideas, and my… Continue Reading

“True and correct” copies

Posted in Commentary, General

When I was a young lawyer, one of my first disputes was with a partner who asked me to proofread his brief.  Presented by the phrase “true and correct copy”, I dutifully struck the words “true and correct”.  We fought over that edit–I lost.  But I have never been willing to sign my name to… Continue Reading

Wondering on the 4th of July

Posted in Commentary, General

  I woke this morning wondering whether I would experience the best of America in my lifetime.  Certainly, the way we are as a country now is not our best.  I thought about how we have divided ourselves into red and blue states, harkening back to a time when the states were union or confederate.  … Continue Reading

Patent Litigator Martin Lefevour joins Valorem Law Group

Posted in General, People, Places and Blawgs, Uncategorized

My partners and I are pleased to announce that patent litigator Marty Lefevour has joined our number (formal bio here).  Marty has a wealth of experience, both as an inside lawyer and as a partner at Katten Muchin.  The subject matter of the litigation has been quite diverse, including software and internet-based technologies, financial exchange… Continue Reading

The importance of proofreading

Posted in Client Service, General

From the world of sports: A dispute over contract language that affects seven fired Jacksonville Jaguars assistant coaches for over $3 million may have been one of the factors that led to the dismissal of Paul Vance, the team’s senior vice president of football operations and general counsel, according to league sources. A source said… Continue Reading

Important words to know for great customer service

Posted in General, Uncategorized

In five words or less, courtesy of Tom Peters.  A sample: 4 most important words: “What do you think?” (Dave Wheeler @ tompeters.com: “Most important 4 words in organization”) 4 most important words: “How can I help?” (Boss as CHRO/Chief Hurdle Removal Officer) 2 most important words: “Thank you!” (Appreciation/Recognition) 2 most important words: “All… Continue Reading

Writing good insults

Posted in General

I received the following from a friend in California, who shares my appreciation of good writing.  These are "glorious insults" from an era before we relied so heavily on four letter words: • A member of Parliament to Disraeli: "Sir, you will either die on the gallows or of some unspeakable disease." • "That depends,… Continue Reading

Value Tip of the Day–Courtesy of Valorem App

Posted in General

Cycle much? Cycle time is one of the most significant drivers of cost.  Do you track it?  Do you create incentives for your outside firms to lower it? Value Tips of the Day are reprinted here from the Valorem App, available for iPad and iPhone users through the App store.

Calling All Innovative Lawyers

Posted in General

The College of Law Practice Management has issued the following call: If you have developed a new and better way of serving clients, a breakthrough way to find new business, or a truly innovative way to value and sell your services, you deserve the recognition of lawyers and clients worldwide by receiving a 2011 InnovAction… Continue Reading

I’m Back

Posted in General

I have been unable to post much lately due to a book commitment, but I finished the last chapter yesterday and I’m back and rarin’ to go.  The book, if anyone is interested, will be a thriller on Value Fees (the new name for fees formerly known as alternative).  So plan to save on your Ambien… Continue Reading