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Category Archives: Commentary

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Take 2: A lesson from the healthcare industry

Posted in Client Service, Commentary

There are certain mistakes made by doctors or other healthcare professionals that result in the need for further treatment. An example is sponge that is left behind during surgery, which generally necessitates further surgery.  Insurance companies and government payors have determined that mistakes like these are easily avoided and refuse to pay for the second… Continue Reading

Valorem Law Group’s Why

Posted in Commentary

One of the most-watched TED talks is by Simon Sinek. Called “Start with Why,” Sinek compellingly argues that why an organization exists is more important to its success that what it does or how. Sinek offers Apple as an example, demonstrating its ability to enter and remake markets including music, MP3 players, cell phones and… Continue Reading

PaleoLaw.

Posted in Commentary

Words matter. I have chosen mine poorly. I am here to correct my ways. For the longest time, I have written critically of “BigLaw,” as if size itself was the problem. To be sure, most large law firms suffer from the problem, but so do many smaller law firms. The problem goes beyond size. The… Continue Reading

What were they thinking?

Posted in Client Service, Commentary, General

I can’t even make stuff like this up. Lawyers and invoices are a toxic combination, but the AmLaw 200 firms that are responsible for these examples have people who are supposed to prevent the lawyers from revealing their invoicing stupidity.  Here a couple of my favorite illustrations from an article too good to pass up:… Continue Reading

Example of bad budget methodology

Posted in Commentary

I just read something that made me say “wow, that is soooo wrong.”  Out loud.  Here is what I read (from Today’s General Counsel, Jun/Jul 2015, p. 42: Compounding the problem is the fact that most complex cases are unique. An estimate based on past experiences may not be applicable. Furthermore, litigation is unpredictable and… Continue Reading

Recognition for “Timekeeping Company argues lawyers using AFAs still need to keep time”

Posted in Commentary, People, Places and Blawgs

I am honored that my recent post, Timekeeping Company argues lawyers using AFAs still need to keep time, has been selected by the editorial team of SmallLaw, as its SmallLaw Pick of the Week.  SmallLaw is a popular email newsletter for solos and those who manage and work in small law firms. This recognition was… Continue Reading

Timekeeping company argues lawyers using AFAs still need to keep time

Posted in Commentary, Hourly Rates and Alternatives

One of the great things about non-hourly billing is that it frees you from the tyranny of timesheets.  You stop thinking about billing and start thinking about results, about outputs, about deliverables.  That approach is an anthema to the many vendors who specialize in products that help lawyers find more time to bill to their… Continue Reading

Upcoming Conference on Legal Procurement

Posted in Commentary, Hourly Rates and Alternatives, People, Places and Blawgs

My friend Dr. Silvia Hodges Silverstein leads the legal procurement organization, Buying Legal Council.  Silvia and her group are holding a conference in New York City on February 2, 2015, Pricing and Collaboration.  The program looks outstanding.  I wish I was able to attend.  I am sure there will be a twitter feed, and I… Continue Reading

An open invitation

Posted in Client Service, Commentary

  Sometime last summer, my friend Peter Carayannis of Conduit Law reached out and asked if Conduit could use our Value Adjustment Line on Conduit’s invoice. We were thrilled to say yes, much as our friends at Summit Law Group in Seattle had said yes when we made the same inquiry to them when we… Continue Reading

For Law Departments’ consideration: Self Help is an investment in a solution

Posted in Client Service, Commentary, Selection of counsel

Ronald Reagan once famously said the nine most terrifying words in the English language are “I’m from the government and I’m here to help.”  His quote tapped into our natural fear of both the government and unsolicited offers to help.  When someone offers help, most believe the person is really offering to help themselves. This… Continue Reading

Emails: How much time can we waste?

Posted in Commentary

I just received an email.  It said: “Please review the attached notice.” So then I had to click open the notice, which contained information I could not find less interesting.  Why did I have to waste the time to click through and wait for the “attachment” to open? This happens all the time. People prepare… Continue Reading