September 14, 2005 |
Posted By Patrick J. Lamb |
0 Comments |
Google: Great Example of Customer Service
Ernie the Attorney has provided some truly amazing insights into life for those who lived through Hurricane Katrina. In the context of my blog, I was struck by this post on the letter Ernie received from Google. Read Ernie's post. The letter speaks for itself. It's a good example of a company thinking about its customer's needs and reaching out rather than waiting to hear from the customer.
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