In Search of Perfect Client Service

On Wednesday afternoon, I had the great pleasure to participate in a CLE program on blogging, sponsored by Counsel on Call in Chicago.  To my immediate right was Mark Herrmann of Jones Day.  Mark is one of the authors of  Drug and Device Law, a blog devoted, not surprisingly, to drug and device law.  Mark also is the Curmudgeon.  Not a curmudgeon, but the Curmudgeon himself. 

Here's the story.  Turns out Mark is the author of The Curmudgeon's Guide To Practicing Law.  He was kind enough to give me a copy and to note a couple of pages on billing.  Turns out I was able to read the whole book yesterday.  Lots of extra airport time due to weather in Cleveland.

You have to read this book.  Written in a droll but still hilarious manner, the Curmudgeon conveys scores of practice tips that no doubt make the Curmudgeon the toast of his clients.  The book starts with a memo to associates about writing that is one of the best I've every read.  It's so good that I remember when it was published in Litigation magazine.  It includes tips on how to record voice mail messages, phone etiquette and so much more. 

I laughed and learned.  You will too.