June 21, 2007 |
Posted By Patrick J. Lamb |
0 Comments |
Influential Business Leader Speaks. Please Listen.
"Put most bluntly, the most fundamental misalignment of interests is between clients who are driven to manage expenses, and law firms which are compensated by the hour."
So says Cisco General Counsel Mark Chandler in a recent speech, which is posted here.
From the same speech:
My answer to this question is therefore simple: first, winners will be those who are able to standardize services to meet clients’ cost management and predictability needs where very good is good enough. Second, those who can differentiate themselves by providing the top notch of customized services, where that is needed, will also win. In some cases, one firm may be able to do both. But my bet is that despite the consolidation trend we’re seeing today, top quality boutiques will thrive while the cost structures of larger centralized firms will put them at risk.
This is a must read. I'd love to have 20 minutes of Mark Chandler's time to discuss it.
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