In Search of Perfect Client Service

True story.

I was interviewing a potential admin assistant.  She was asked why she was thinking of leaving her position as a very prestigious firm.  Her answer didn't surprise me since I had heard rumors of this--the firm was not that busy and she was the kind of person who liked being busy.  Good answer.  But the next piece of information floored me.  The associates, (and I'm guessing partners too) were typing their own briefs so they could keep their hours up.

Well, I'm sure that ought to make the clients feel better. 

The creativity of lawyers in finding ways to take advantage of clients never ceases to amaze me.