August 9, 2006 |
Posted By Patrick J. Lamb |
0 Comments |
The Lake Wobegon Effect--Some Empirical Data
A couple of weeks ago, drawing on some material from Harry Beckwith, I wrote about Overcoming The Lake Wobegon Effect, the phenomenon by which law firms always overestimate the degree to which their clients are satisfied. Now comes a nice post from Jim Hassett at Legal Business Development that provides some data to support the point. The pervasiveness of The Lake Wobegon Effect should hardly be surprising--it is perfectly consistent with the self serving role bias found in studies by the Harvard Business School in research on negotiations.
Hopefully we are beyond the debate of whether the phenomenon exists and whether we suffer from it. The real question is what to do about it. More on that later.
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