Client Service Insights Back For Season 2

I am happy to welcome Leo Bottary back to the blogosphere.  Leo wrote, then retired from writing--and is now back writing!--the terrific Client Service Insights.  His innaugural post for his "second season" explains what he's been up to--lots of changes.  Congratulations to Leo on completing his masters program at Seton Hall University and his  new position at Mullen.  The client service fraternity is lucky to have Leo back.