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In Search of Perfect Client Service Why lawyers don't seem to get it

If you are not using checklists, what are you waiting for?

Posted in Commentary

Before leaving for the Amazon, Nicole left an article for me from the Illinois Bar Journal, The Checklist Manifesto for Lawyers. It discusses Atul Gawande‘s incredible book, The Checklist ManifestoThe IBJ article is not special, but Gawande’s book is a must read.  Many years ago, I bought copies for everyone in Valorem and we became disciples.  When I wrote Still thinking: More things I think I think in 2014, I lauded checklists and Gawande’s book.  Nicole’s note to me was “They are only a few years behind!”  It surprised me that in this day and age, when efficiency is become so important and firms need to lower they cost of production on matters being handled on fixed fees, firms still have not enthusiastically embraced the power of checklists and that it was worthy of an article to mention them.

Actually, it doesn’t surprise me.  But it does baffle me how these firms continue to operate.