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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: February 2017

An example of where elite businesses go, but law firms fear to tread

Posted in Commentary, General

The title is simple enough: success = experimentation.  Here is Peter Diamandis’ thesis: Today’s most successful companies, the ones that are “crushing it,” started as a series of crazy ideas, followed by experiments to test just how viable those ideas might be. Experimentation is a crucial mechanism for driving breakthroughs in any organization. If you… Continue Reading

Econ 101: If you increase expenses more than you increase revenue, profits will be lower

Posted in Commentary, Leadership and Management

You just can’t make this stuff up.  A recent ABA Journal article, Some law firm leaders question associate pay hikes amid tepid year, caught my eye. The Peer Monitor report stated: Firms were squeezed by a perfect storm of slumping demand and rising headcount. The ABA Journal article reports: The economic forces have led some… Continue Reading

Links to my Art of Value podcast with Kirk Bowman

Posted in Pricing, Trends and Innovations, Uncategorized, Value Tips

Kirk Bowman has become one of the leading voices on value billing. Kirk produces the “Art of Value” podcast. He has interviewed an range of people who have offered so many great ideas on value, pricing and billing, including Ed Kless, Michele Golden, Peter Carayannis, the great Ron Baker, John Chisholm, and so many others… Continue Reading

GE, like McDonalds, is outsourcing some corporate functions. How soon before it happens with law departments?

Posted in Commentary, Trends and Innovations

My last post recounted McDonalds’ creation of its own ad agency and posited the question whether bespoke law firms could be far behind.  Enter GE.  Yes, that GE. According to CFO.com, GE is transferring about 600 of its tax professionals to PwC: Reacting to what it sees as increasing uncertainty about tax rules in the… Continue Reading