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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: January 2017

McDonalds creates its own ad agency. Can bespoke law firms be far behind?

Posted in Client Service, Commentary, Trends and Innovations

Several years ago, I was part of a proposal to a large tech company to create a custom, build-to-suit, build-to-serve law firm to handle the company’s IP work.  The company showed interest, but ultimately it was too big a leap to make. That was then.  Crain’s Chicago Business is reporting today on an ad created… Continue Reading

Valorem turns 9!

Posted in Commentary, General

    Today, my partners and I celebrate Valorem’s 9th birthday. When you celebrate a big birthday like this, you have to turn to the Chairman of the Board for insight. One of my favorite Frank songs is “That’s Life.”  While not perfect for the occassion (the message would be better if it were written… Continue Reading