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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: November 2016

Six Pricing Action Items from Buying Legal Council Procurement event

Posted in Client Service, Commentary, Pricing

Anyone who sells legal services to corporate America knows the important role procurement professionals play in the acquisition of legal services.  Dr. Silvia Hodges Silverstein leads the premier group for legal procurement, Buying Legal Council. The group allows procurement professionals to learn, from each other and from outsiders Silvia brings into group discussions.  The group… Continue Reading

Valorem Honored to be Named to 2017 BTI Consulting Client Service A-Team

Posted in Client Service, Commentary, Selection of counsel

  My Valorem colleagues and I are honored to have been named to the 2017 BTI Client Service A-Team.   This is our fifth consecutive year to have been named to the A-Team. BTI’s identified the firms awarded this distinction based on over 330 in-depth interviews of General Counsels, direct reports to GCs and other key… Continue Reading

Prevention Is The Answer To The Question of How Law Departments Can Do More With Less

Posted in Client Service, Commentary, Prevention

According to a survey of corporate counsel at large U.S. corporations reported by Law.com, nearly 70% of law departments expect their annual operating budget to be flat or decrease in 2017. Let me say that again—nearly 70% of law departments expect that annual operating budget to be flat or decrease in 2017. And we know… Continue Reading

Consulting? A natural way to share the many lessons we’ve learned over the years.

Posted in Client Service, Client Surveys and Audits, Commentary, Hourly Rates and Alternatives, Marketing, Branding and Sales, Prevention, Trends and Innovations

Something interesting happened recently.  Jeff Carr, Nicole Auerbach and I consulted with a client about how to improve the law department’s performance and save money.  Shortly afterwards, Nicole and I consulted with a law firm about moving to alternative fee arrangements.  The interesting thing was that we found ourselves enjoying being consultants.  We found, in… Continue Reading