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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: July 2016

“Be in the space you want to be in.”

Posted in Commentary

My friend John Chisholm sent me an article on why diversity programs in law firms are failing. (Talk about a small world–An Aussie sending an article from a Canadian publication to a guy in Chicago!)  The article includes this quote, from a Stanford Law White Paper: These broader problems are complex and multifaceted, and have… Continue Reading

Solving the High Cost of Litigation, Valorem style

Posted in Commentary, Trends and Innovations

Litigation costs too much. Why? Because it is overburdened with process and tolerated but unnecessary excess.  And who benefits from the focus on process and needless discovery and motion practice? Lawyers.  Who designs the processes and rules for discovery?  Lawyers. And who benefits economically from this focus on rules and process? Lawyers. Lawyers are the… Continue Reading

Clear writing makes a difference

Posted in Commentary, General

Clear writing makes a difference. For the skeptic, we now have proof. Using 50 readability measures, the study’s authors found that by a huge amount, a more readable, easy to understand brief is more likely to prevail over a less readable brief. So what is clear writing? For me, it means avoiding adjectives. Adjectives are… Continue Reading