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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: February 2016

A special note of thanks to our clients

Posted in Commentary

I wrote my first blog post on April 10, 2005, and I have published 968 posts since then.  To be candid, not all of the posts related to client service issues, the blog’s name notwithstanding.  But a good many of the posts have addressed client service.  It has been a passion of mine since long… Continue Reading

Is the time coming when an innovative Law Department will custom design its law firm?

Posted in Client Service, Commentary

Most complain that their law firms are not meeting their needs. Some law departments bring work in-house.  Some change law firms.  But the problems persist. Outside the law department, companies solve this kind of problem by creating a solution. Often, the company’s engineers work with a willing vendor to find the right solution. Is the… Continue Reading