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In Search of Perfect Client Service Why lawyers don't seem to get it

Monthly Archives: October 2015

ValoremNext presents Jeff Carr discussing the value of prevention. Join us in Houston.

Posted in Client Communications, Client Service, Commentary

  If you want to learn how a prevention program can help a law department add value to its company (with metrics), join us in Houston on October 28 at 5:30.  Jeff Carr will present his experience with prevention and the value it creates for law departments and their companies. Details can be found at… Continue Reading

Do in-house lawyers care less about second opinions than people who don’t care about second opinions?

Posted in Client Communications, Client Service, Commentary

50% of Americans do not get second opinions for important medical diagnoses. 30% of the time the second opinion causes changes in the diagnosis or treatment. Do the math. I don’t know the data on what percentage of in-house lawyers get second opinions about a strategy.  But I bet it’s pretty darn small.  I  have… Continue Reading

The Greater Fool

Posted in Uncategorized

Most people spend their lives trying not to be the Greater Fool. We toss him the hot potato. We dive for his seat when the music stops. The greater fool is someone with the perfect blend of self-delusion and ego to think that he can succeed where others have failed. This whole country was made… Continue Reading

Winning the daily war within

Posted in Uncategorized

I have internal demons. To ease the burden of these demons, I imagine that everybody has their share.  Even if not true, believing it to be makes it easier to accept that I have demons.  But deep down, I know I must fight mine every day. Every. Single. Day. My number one demon is complacency…. Continue Reading